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Karishma Keni

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Microsoft Excel
Microsoft Office

Professional Experience

Oct 2017
Present
Branch Customer Service Executive
IDFC AMC LTD Panaji, IN
Mutual Fund
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.
Jun 2014
Jan 2017
Customer Service officer
Karvy Computreshare Pvt LTD Panaji, IN
Mutual Fund Registar
  • Greeted customers with enthusiasm and a delightful and helpful attitude. 
  • Provided guests and potential guests with up to date information about hotel and promotional offerings. 
  • Effectively sold rooms to walk-in customers. 
  • Responded to guest complaints in a professional and effective way. 
  • Processed payments and informed hotel staff of room status and availability. 
  • Provided superiors with work logs, demonstrating accountability.

Education

May 2010
May 2013
Bachelor of Commerce in Narayan Zantye College Of Commerce
Goa University
May 2008
May 2010
High School Diploma in Shri Bhumika Higher Secondary School
Goa Board

Certifications

2021
NISM VA Mutual Fund Distributor
National Institute Of Securities Markets

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Collecting Coins
  • Cooking
  • Gardening
  • Meditation
  • Climbing
  • Listening songs

Languages

English
(Fluent)
Marathi
(Native)
Hindi
(Fluent)
Konkani
(Fluent)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating.

Get in touch with Karishma