KT
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Kapil Tanwar

Energetic and optimistic customer service representative with a year of professional assisting customers in solving complex issues.  Helped reduce First Response Time by 20% within the first quarter of employment.

Key Skills

Communication skills
Analytical Skills
Problem-solving skills

Professional Experience

Feb 2021
Mar 2022
Senior coustomer support executive
Shanti Gramodyog Sansthan Delhi, IN
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Feb 2021
Mar 2022
Senior coustomer support executive
Shanti Gramodyog Sansthan Delhi, IN
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.

Education

Jul 2020
Jul 2023
B.sc in Maharshi Dayanand University
Mar 2018
May 2019
12th in Shree Tyagi Modern Public School

Languages

English
(Fluent)
Hindi
(Native)
Punjabi
(Basic)

Get in touch with Kapil