KK
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Kapil Kumar

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Comfortable in handling multiple chats
Good typing speed 35 wpm
Good knowledge of basic computer apps

Professional Experience

Aug 2019
Present
Customer service associate
FIS GLOBAL BUSINESS SOLUTIONS PVT LTD Gurgaon, IN
Well known multinational company serving clients from entire world Registered under fortune 500 comapnies
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Feb 2012
Mar 2014
12th in Hbse
Feb 2010
Mar 2012
10th in Hbse

Achievements

2019
Best employee of quarter
I was ranked 5th in top 10 employee of quarter and participated in various organisation activites regularly

Quote

Please dont settle there is too much to live for Fear is the disease , hustle is the antitode

Hobbies & Interests

  • Travelling
  • Movies and music
  • Exploring unseen places
  • Staying fit

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

Wants to achieve a reputated position in my organisation where i can put in my efforts for overall revenues and growth of my organisation

Get in touch with Kapil