Sep 2020
Present
Desktop support Engineer
Lince soft Solutions Pvt Ltd -Hyderabad,TG
Hyderabad, IN
- Responded to end-user support requests and patiently guided people through basic troubleshooting tasks.
- Malware,ransomware,and other threats were removed from laptops and desktop computers.
- Collaborated with clients from concept to final delivery of a product or service.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to ensure customer satisfaction.
- Acquired and maintained knowledge of product offerings, current support policies and methods of support delivery to provide technically accurate solutions to users.