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Message

Joseph Solomon

To give in my best in any area of work am put in and actively perform to prove my credibility.

Key Skills

Customer Support
Best Execution
Put Option
Open Interest
Managing Teams
Managing Financial Risk
Managing Difficult People
Leading teams

Professional Experience

Oct 2012
Present
Senior FraudOfficer
HSBC Bank Bangalore Urban, IN
Banking sector
Key responsibilities : 
•Claims and Recoveries  
•Investigate the fraudulent activities reported by the customer and help them recover the money. 
•Online wire transfers and ACH transfers for business clients on HSBCnet platform.  
•Handled Fraudulent transactions on the card level. 
•Handled escalations and resolved complaints. 
•Imparted process knowledge in various teams through cross training. 
May 2010
Feb 2012
Customer Service Officer
Mphasis Bangalore Urban, IN
Financial sector
Credit card customer support

Education

Jul 2007
Aug 2010
Bachelor of Science in Baldwin's Methodist College
Baldwin's Methodist College

Achievements

2019
ADDITIONAL CONTRIBUTION TO THE BUSINESS
• Handled case quality for contingency site. 
•Offered amicable resolution in timely manner to complete the work accurately. 
•Completed training for new hires and supported them through learning curves. 
•Managed the team in the manager's absence.

Languages

English
(Fluent)
Tamil
(Fluent)
Kannada
(Fluent)
Telugu
(Basic)

Get in touch with Joseph