- Managed 10 person team of business process consultants to collectively accomplish business analysis assignments.
- Redesigned and implemented user documentation for system training within the University.
- Lead process-improvement focus groups as part of the University initiative to achieve functional design within it's user systems.
- Guide efforts to improve technology systems in a real and cost effective way.
- Work tirelessly to improve the overall performance of the University by assessing billing, workflow, and customer relationship management and productivity.
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