JG
Message

Jennifer Galofre

With over 11 years of experience as a Relationship Manager, I excel in communication, customer service, negotiation, business development, and leadership. My proven track record in building and maintaining strong client relationships, driving business growth, and leading successful teams sets me apart in the industry. I am a results-oriented professional with a deep understanding of client needs and a strategic approach to achieving goals.

Key Skills

Communication skills
Customer Service
Negotiation
Business Development
Leadership

Professional Experience

Aug 2022
Present
Relationship Manager
Wells Fargo Bank Miami, US
Wells Fargo is a diversified financial services company that provides banking, investment, mortgage, and consumer and commercial finance services.
  • Effectively communicated with clients to understand their financial needs and goals. Provided regular updates on account performance and market trends.
  • Provided exceptional customer service to clients, addressing any concerns or questions promptly and efficiently.
  •  Negotiated terms and conditions of financial products and services to meet the needs of both the client and the bank. 
  • Identified opportunities for business growth and development by analyzing market trends and clients.
  • Led a team of relationship managers to achieve sales targets and provide exceptional service to clients.
Jan 2017
Aug 2022
Personal Banker I & Personal Banker II
Wells Fargo Bank Miami, US
.
  • Responsible for building relationships with clients through effective communication skills, providing personalized financial advice, and assisting customers with account inquiries and transactions. 
  •  demonstrate strong customer service skills by actively listening to client needs and concerns, offering solutions to meet their financial goals.
  •  I utilized negotiation skills to work with clients on loan applications, credit card applications, and other financial products, ensuring that the best terms and rates.
  •  responsible in business development by actively seeking new clients through networking, referrals, and outreach efforts to grow the bank's customer base. 
  •  Through my leadership skills, I guided and mentored junior team members, collaborated with colleagues to improve operational efficiency.
Nov 2014
Feb 2017
Service Manager I & II
Wells Fargo Bank Miami, US
  • Branch management support in charge of operations and tellers.
  • Responsible for training, supporting and coaching team members.
  • Lead team in achieving sales targets.
Oct 2013
Nov 2014
Teller & Customer Service Rep.
Wells Fargo Bank Miami, US
  • Cash handling
  • Customer service wow experience
  • Follow policies and procedures 
  • Listen carefully to customers displaying empathy for customer situation

Education

Dec 2019
Nov 2022
Paralegal in
University of Miami
Dec 2016
Nov 2019
Business Administration in Miami Dade College

Certifications

2022
Series 6
Financial Industry Regulatory Authority
2022
Series 63
Financial Industry Regulatory Authority
2022
Life and Health 0214
State
2014
Notary Public
National Notary

Quote

“Perseverance is the act of true role models and heroes”

Liza Weimer

Languages

Spanish
(Native)
English
(Fluent)

Career Aspiration

My career aspirations are centered around constant growth and skill enhancement. I am committed to staying updated with the latest trends and technologies in the industry. In the coming year, I plan to pursue specialized certifications and attend industry conferences to learn from experts.

Get in touch with Jennifer