- Reviewed department systems, concerns, budgets, and goals.
- Responsible for entire Last Mile Operations within the area.
- Manage day-to-day operations of the team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.
- Taking care of branch operations(Service centers/ Delivery centers)
- Oversee the hiring & training of new team members and support their development.
- Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization.
- Tracking & maintaining data for daily shipments.
- Oversees the daily sales & procurement activities along with operations.
- Team Handling and escalation handling.
- Ensure 100% delivery with success.
- Taking care of Last Mile Operations, stock received and stock outward.
- Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
- Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
- Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
- Responsible for decreasing the aging of the shipments.
- Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
- Ensure Hub opening & closing is done as per operational standards and requirements.
- Supervise the Sorters who receive the shipments.
- Ensure all team members are trained and are aware of operational standards.
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