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Jeevan Saravade

Responsible Fleet Manager with a strong foundation overseeing maintain operational metrics. Enthusiastic professional knowledgeable good customer experience. Fleet Manager with background spent coaching and training for Pickup & Delivery Partners, resulting in significant cost savings and time savings. Dedicated Operations Manager and effective leader who excels at using proven methods and cutting-edge technology to successfully cut costs, streamline operations and increase productivity.

Key Skills

Operations and logistics
Operational improvement
Warehouse and fulfillment Management
Knowledge of Excel.
Driver management
Team management
Customer service
Monitoring/Assessing performance make improvements
Team building
Supervision
Training and education
Budget control

Professional Experience

Dec 2020
Present
Operations Executive
Busybees Logistics Solutions Pvt. Satara , Pune, IN
Xpressbees is the fastest growing express logistics service provider in India catering to end-to-end supply chain solutions. This, for us, is not just a corporate brand building cliché but a fact. The one we are very proud of. Since our inception, we have seen a near 100% growth in revenue on a year-to-year basis.
 
  • Reviewed department systems, concerns, budgets, and goals.
  • Responsible for entire Last Mile Operations within the area.
  • Manage day-to-day operations of the team including logistics, resource/equipment planning, staffing, quality control, and managing vendor relations.
  • Taking care of branch operations(Service centers/ Delivery centers)
  • Oversee the hiring & training of new team members and support their development.
  • Collect, track, & present metrics related to processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization.
  • Tracking & maintaining data for daily shipments.
  • Oversees the daily sales & procurement activities along with operations.
  • Team Handling and escalation handling.
  • Ensure 100% delivery with success.
  • Taking care of Last Mile Operations, stock received and stock outward.
  • Ensures quality check of all shipments/bags and ensure zero missing shipments with value and count.
  • Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
  • Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.Preparation of various MIS reports like Inbound, outbound, RTO and aging reports.
  • Responsible for decreasing the aging of the shipments.
  • Monitor the NDR/RTO and finding solutions for reducing monthly NDR & RTO %.
  • Ensure Hub opening & closing is done as per operational standards and requirements.
  • Supervise the Sorters who receive the shipments.
  • Ensure all team members are trained and are aware of operational standards.
 
Jul 2020
Dec 2020
Operations Team Leader
Grab A Grub Service Pvt. Ltd. Sangli , Ichalkaranji , Miraj , Kupwad., IN
Launched in 2013, Grab was India’s first startup to offer tech-abled delivery solution to businesses. Over these years, Grab has built an expansive fleet of bike riders that move products in a hyperlocal region as well as intracity deliveries via our four wheeler network. Our logistics platform is for businesses ranging from restaurants, online grocers, offline and online retail commerce, kirana stores, pharmacies, banks, telecom – in other words – for any business that seeks to deliver a product on a recurring basis.
 
  • Leading last mile deliveries of the city.
  • Enhancing the customer experience.
  • Headcount and Infrastructure planning
  • Mentoring Delivery Centre Managers
  • Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations.
  • Working as a part of project teams to plan and implement new initiatives at Delivery Centres.
  • Training and management of delivery executives and coordinators Cash handling/reconciliation on a daily basis.
  • Develop, analyze and interpret performance metrics data and develop solutions for improvement.
  • Working as part of a team to improve warehouse performance and inventory accuracy of the site.
  • Responsible for people management - functional know how, resource planning, career development.
  • Identifying process improvement opportunities within one’s area of responsibility; developing and implementing effective solutions.
  • Manage and attain company and customer delivery performance, revenue.
  • Manage cost per delivery.
  • Maitain SLA.
 
Jan 2019
May 2020
Fleet Operations Manager
Bundl Technologies PVT LTD (Swiggy) Pune,Kolhapur , Sangli , Ichalkaranji, IN
It all started back in 2014 when two BITS Pilani graduates, Sriharsha Majety and Nandan Reddy decided they wanted to make life easier by changing the way India eats - all with just a tap! With their idea of ’hyperlocal food delivery’, all they needed was the tech to power it and were introduced to Rahul Jaimini, who brought this vision to life with the first website. And with this, Swiggy was launched as a food ordering & delivery platform. In August of 2014, Swiggy began operations by signing up a few restaurants in Koramangala, Bengaluru. Soon enough, the first team of Hunger Saviors came into action to deliver food within 40 minutes. Shortly after, Swiggy raised its first round of funding and launched the app in May of 2015. Fun fact: The technology that delivers great food right to your doorstep was completely developed in-house!
 
  • Knowledge of My SQL, Handling Hub Cash.
  • Managing CPD (Cost Per Delivery, Streamlined operations to increase productivity and oversaw employees to maximize outcomes.
  • Managing a team of 300-400 Pickup & Delivery Partners directly on a daily basis.
  • Drive Pickup & Delivery Partners efficiencies assigned at an individual level.
  • Pickup & Delivery Parterre attendance to be maintained on a daily basis.
  • Improve and maintain promised delivery times for better customer experience.
  • Conduct classroom/field training at individual level for better customer experience.
  • Conduct regular field audits for better compliance among Pickup & Delivery Partners.
  • Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
  • Provide feedback at theindividual level and conduct weekly one-on-ones to understand problem areas.
  • Ensure excellent customer experience by solving order level escalations.
  • Support Pickup & Delivery Partners during emergencies and exigencies.
  • Maintaining SLA.( Service Level Agreement ) Maintaining CPD (Cost Per Delivery).
  • Maintaining Utilization, Efficiency and productivity of Pickup & Delivery Partners.
  • Conducting Weekly meetings with Defaulters and with best performers of week.
 
Feb 2015
Jan 2019
Supervisor Hub Operations
Busybees Logistics Solutions Pvt. Ltd. Kolhapur, IN
Provide Logistics Solutions and Services
 
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Accountable for all Hub Operations under the span of control and seek intervention from superior as appropriate Achieving cost per Shipment.Maintain the cost of operation as per budget.
  • Achieve Zero lost shipment,shrinkage within hub and in route.Proper planing and coordination with support team for recovery if any.
  • Achieve productivity of Van/Bike as per budget.100% compliance of KPI.
  • Contentious Process Improvement and Adherence of Quality Standards at all times.
  • Strategically plan and manage logistics, warehouse and customer service.
  • Arrange plan routes and process shipments.
  • Ensuring stock accuracy is maintained at Hub.
  • Ensuring Customer's are delighted.
  • Promptly and effectively manage customer escalations.
  • Education Ensuring employee engagement initiatives are implemented.
  • Ensure 100% ZTP(Zero Tolerance Policy).
  • Ensuring area deliverable are met duly reported.
  • Hub Performance Reporting Ensure Profitable Operations.
  • Ensue commercial and statutory compliance's are met along with support of team.
  • Team Management,Training and Development of Hub and Delivery Boys.
  • Achieving Maximum Productivity of manpower.
  • Managing environmental bodies and statutory compliance's.
  • Conducting Open House/meeting With Hub Teams and with Delivery Boys.Ensuring low attrition rate.
  • Conducting monthly performance meetings of Delivery Boys.
  • Ensure that lost shipment cases are evaluated and escalated to the Hub Manager at that time.
  • Achieving capacity utilization.
  • Comply with laws, regulations and ISO requirements.
 

Education

Oct 2008
Mar 2009
SSC in Madhyamik Ashram Shala, Ashta.
Kolhapur Board
Jun 2010
Feb 2011
HSC in Annasaheb Dange Jr. College, Ashta.
Kolhapur Board
Jun 2014
Mar 2018
Bachelor of Arts: Economics in Arts And Commerce College, Ashta.
Shivaji University , Kolhapur

Hobbies & Interests

  • Travelling

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Native)

Get in touch with Jeevan