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Jaspreet Singh Lugani

Experienced Customer Service Executive with 2 years of proven expertise in communication, team management, leadership, and negotiation. Skilled in resolving customer issues, driving team performance, and creating positive customer experiences. Strong communicator with a passion for delivering excellent service. Adept at managing challenging situations and exceeding customer expectations. Demonstrated track record of success in a fast-paced customer service environment.

Key Skills

Communication skills.
Team Management
Leadership
Negotiation

Professional Experience

Oct 2023
Mar 2024
CUSTOMER SERVICE REPRESENTATIVE
ESampark Tech Solutions Mumbai, IN
  • Provided excellent customer service by guiding students and parents on academic and non-academic courses.
  • Conducted student counseling sessions to address queries and provide information on demo classes and course details.
  • Resolved grievances and problems faced by students and parents effectively, ensuring a positive experience with the company.
  • Used problem-solving skills to address and understand queries related to course content and enrollment procedures.
  • Played a key role in helping students and parents book demo classes and guided them through the process to ensure a smooth transition into the courses.
Jul 2022
Aug 2023
Customer Sales Representative
Vonux BPO Mumbai, IN
  • Described product highlights and benefits to help guide purchasing decisions.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Assisted call-in customers with questions and orders.
  • Contacted potential customers to capitalise on sales opportunities.
  • Responded to customer calls and emails to answer questions about products and services.
Apr 2018
Jul 2019
CUSTOMER SERVICE REPRESENTATIVE
Vonup BPO Mumbai, IN
Vonup BPO provides customized outsourcing solutions for businesses, offering high-quality services in customer support, data entry, and more.
  • Resolved customer complaints while prioritising customer satisfaction and loyalty.
  • Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Informed customers about special promotions and provided detailed information for various products.
  • Handled day-to-day customer contact via phones, faxes and emails.

Education

May 2016
Jun 2017
HSC in Hansraj Morarji High School and Jr. College
Mumbai
May 2014
Jun 2015
SSC in Hansraj Morarji Public School and Jr. College

Hobbies & Interests

  • Snooker

Languages

English
(Fluent)
Hindi
(Fluent)

Get in touch with Jaspreet Singh