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Janice Dividina

A Seasoned IT Director with over 21+ years of global leadership experience in IT consultancy, specializing in SaaS delivery, software development & testing, compliance & validation, data management, and application support operations. Proven track record of building and leading of high-performing teams while driving digital transformation, operational excellence, cross functional stakeholder coordination and competency development. Passionate about strategy, technology, and people leadership. Thrive in a fast-paced dynamic environments where innovation, strategic execution, and continuous improvement are essential to achieving business success. With a results-driven mindset and broad expertise, she is a key of driver of business growth and transformation.

Key Skills

Business Development & Stakeholder Engagement
Strategic Planning & Execution
Leadership, People & Performance Management
Financial & Operational Management
Digital Transformation & Innovation
Quality Assurance & Process Improvement
Regulatory Compliance
Project, Test Management & Automation
Academy & Competency Development
Agile Scrum Team
Workforce Management

Professional Experience

Aug 2022
Apr 2025
Director
NNIT Manila, PH
Global IT services company specializing in digital transformation, regulatory compliance & innovative solutions for life sciences & other industries.
  • Global Delivery Director with expertise in leading and developing high-performing, diverse teams aligned with organizational core values.
  • Collaborated with global leadership to execute change management programs, enabling successful adoption of new technologies, automation initiatives, and capability build-outs.
  • Drove business growth and revenue through innovation, quality improvements, and in-depth market analysis.
  • Implemented strategic workforce planning including onboarding, competency development, and resourcing to meet delivery KPIs.
  • Oversaw operations for global delivery teams, supporting over 100+ FTEs including application support, migration - data management, software test, compliance & validation, PMO and resource management. 
  • Accountable for department financials (P&L, budgeting, forecasting) and setting strategic department goals.
  • Engaged closely with global customers and stakeholders to ensure exceptional satisfaction.
  • Led staffing, organization, workforce planning, development and performance of world-class teams, fostering growth through appraisals, competency development,  coaching and performance evaluation.
  • Led strategic vision and operations for global delivery of Compliance Solutions and Data & Digital Solutions.
  • Championed digital transformation and innovation in service delivery, achieving exceptional client outcomes in regulated and digital landscapes.
  • Spearheaded the employee engagement strategy, launching academy development programs, employee spot rewards focused on recognition, development, and retention resulting in an attrition rate reduction of over 20%.
  • Optimized global delivery models and cultivated a culture of continuous improvement through global competency development programs.
  • Client Relationship management  ensuring high satisfaction and long-term retention.  Serve as a senior escalation point for complex client concerns, ensuring timely and effective solutions. Regularly assess partnership health and proactively address risks to prevent escalations and reduce potential churn.

Mar 2021
Jan 2022
Manager
NNIT Manila, PH
  • Drove business growth and revenue through innovative services, quality enhancements, and market insights.
  • Managed department financials while spearheading strategic development.
  • Lead global service delivery operations for life sciences clients, overseeing end-to-end execution of compliance, testing, validation, and digital projects from the Philippines.
  • Accountable for clear communication of business plans, competency development, and conducting organizational reviews.
  • Engaged with global customers and stakeholders throughout the sales and delivery lifecycle to ensure satisfaction and business success.
  • Collaborate with client-facing teams, internal stakeholders, and offshore teams to align delivery outcomes with business goals.
  • Focused on building and organizing world-class teams, promoting growth through appraisals, coaching, and strategic projects.
  • Monitor and analyze delivery performance, ensuring continuous improvement through proactive issue resolution, risk mitigation, and team development.
  • Led workforce planning and developed cutting-edge methodologies in the Life Science domain, driving client success.
  • Ensured team performance alignment with business objectives to drive sustained global success.
  • Ensure global delivery operations align with regulatory, data privacy, and quality standards.
  • Ensure readiness for internal and external audits by maintaining compliance with global regulatory and security standards.
Mar 2018
Apr 2021
Line Manager
NNIT Manila, PH
  • Global Delivery Line Manager with expertise in leading high-performing teams aligned with core values of empathy, passion, execution power, people management, and authenticity.
  • Drove business growth through service innovation, quality improvements, and market analysis, optimizing operational success.
  • Managed department financials and played a key role in strategy development and execution.
  • Accountable for communication of business and competency plans, conducting organizational reviews to ensure alignment with company goals.
  • Focused on team development, driving growth through appraisals, competency building, coaching, and leading strategic projects.
  • Spearheaded academy development initiatives, fostering knowledge sharing and continuous learning, while leading test automation projects to enhance efficiency across global teams.


Mar 2017
Apr 2018
Quality Assurance Test Team Lead
NNIT Manila, PH
  • Test Excellence Team Leader focused on leading high-performing test teams aligned with core values: empathy, passion, execution power, people management, and authenticity.
  • Accountable for team organization and staffing, while strategically implementing business and competency plans.
  • Led continuous improvement initiatives by optimizing test deliveries, services, concepts, and processes.
  • Ensured effective resource utilization through workforce planning and updates to the management system.
  • Engaged with customers and stakeholders throughout sales and delivery phases to define and implement solutions, fostering growth through appraisals, competency development, and impactful coaching.


Dec 2011
Apr 2017
Senior Test | Test Manager | Technical Tester
NNIT Manila, PH
  • Senior Test Developer with proven expertise in leading and mentoring test teams to achieve high-quality results.
  • Skilled in gathering testing priorities and defining comprehensive test strategies, plans, and activities aligned with business goals.
  • Experienced in estimating testing efforts, securing resources, and developing both high-level and detailed test cases.
  • Hands-on expertise in developing and executing test plans, suites, and scripts for functional, gray box, and performance testing.
  • Prepared detailed test reports with analysis, providing actionable recommendations and continuous feedback to development teams.
  • Experienced in manual testing, vulnerability testing (Acunetix), and accessibility testing (WCAG, WAVE, FANGS), with a focus on bug reporting, defect tracking, and key metrics analysis.

Feb 2011
Jan 2012
Junior Engineer Supervisor
Tsukiden Global Solutions Manila, PH
Tsukiden Global Solutions Inc. an IT outsourcing company, specializing in business applications, mobile development, embedded systems & QA services.
  • Results-driven acted Project Manager with expertise in building strong client relationships and implementing effective management processes to meet business needs.
  • Overseeing cross-functional teams delivering business and QA solutions for international clients.
  • Successfully delivered the HRBuddy SaaS platform to Terumo, a global medical technology companymanaging the full software development lifecycle from requirement gathering to deployment.
  • HRBuddy, a cloud-based HR management system, included modules for employee records, attendance, payroll, and performance evaluations, enabling Terumo to automate manual HR processes across its Southeast Asia operations.
  • Proven ability to define project deliverables, resource requirements, and ensure on-time, within-budget delivery while maintaining quality standards.
  • Skilled in estimating and planning projects from inception to completion, consistently exceeding industry-leading quality expectations.
  • Experienced in managing and motivating cross-functional teams, delivering impactful presentations, and providing concise management reports.
  • Contributed to the project lifecycle by preparing test environments, test plans, and test cases/scripts, ensuring comprehensive QA coverage and supporting continuous process improvement.

Nov 2009
Mar 2011
Senior Design Engineer
Tsukiden Global Solutions Manila, PH
  • Highly skilled QA Professional with expertise in leading teams through the full software testing lifecycle, from planning to execution and reporting.
  • Proven track record in designing and implementing robust test strategies aligned with industry best practices and QA guidelines.
  • Experienced in establishing and managing test environments to ensure effective and efficient testing processes.
  • Proficient in creating and executing test plans (functional, integration, regression, acceptance) and developing automation tools to enhance testing efforts.
  • Focused on ensuring software functionality, performance, and reliability, while continuously improving testing efficiency through the use of industry-leading tools.
  • Strong leadership abilities in mentoring team members, troubleshooting testing issues, and collaborating with development teams to drive successful software releases.

Nov 2004
Dec 2009
Design Engineer
Tsukiden Global Solutions Manila, PH
  • Experienced Mobile Application Developer specializing in NEC platforms, with a strong focus on quality assurance and next-generation technology.
  • Proficient in the full software development lifecycle, including requirements analysis, design, debugging, testing, and QA automation.
  • Contributed to product reliability by conducting failure analysis, driving innovative development, and adapting software for new hardware platforms while optimizing performance to meet evolving industry standards.
  • Expert in planning, programming, and documentation, ensuring effective customer collaboration and seamless product delivery.

Education

May 2000
Mar 2001
Bachelor of Science in Information Technology in USTP
University of Science & Technology of Southern Ph
May 1997
Mar 2000
Computer Electronics Engineering Technology in USTP
University of Science & Technology of Southern Ph

Certifications

2017
Certified Lean Six Sigma Green Belt
IASSC
2018
Certified SAFe® 4 Agilist
Scaled Agile, Inc
2015
ASTQB Certified Advanced Level Test Manager
ASTQB
2016
ISTQB Agile Tester Certified
ISTQB
2014
ISTQB-ISEB Certified Tester Foundation Level
ISTQB
2013
Project Management Professional (PMP)
UP IITC Training - Completed

Achievements

2020
Academy Development ( Academy and Masterclass)
Launched strategic programs like TEC Academy, CV Academy, Masterclass, and Life Science Academy, driving competency development and fostering continuous learning.
2023
Employee Engagement & Retention Strategy
Designed and implemented award-based recognition and retention programs, reducing attrition and boosting engagement. Pioneered the Landed Resources Program to enhance operations. Launched 4 major academies to upskill delivery teams and improve cross-functional capabilities.
2024
Business Development & Strategic Growth
Recognized for leadership during organizational transitions and global alignment, focusing on operational excellence and innovation. Drove 30%+ revenue growth, high customer satisfaction, and secured key client engagements by positioning GDC PH services to global markets, including the U.S. and Singapore.

Languages

English
(Fluent)
Tagalog
(Native)

Get in touch with Janice