JAGADEESAN ELUMALAI Online Resume

Jan 2022

Feb 2024

PRODUCTIONS SPECIALIST - MSO

RR Donnelley India Outsource Private Limited chennai, IN

I am working as Quality Specialist for Adobe PDF Accessibility Remediations:

QA checking the localized pdf against the Source compare multi languages files
Sharing feedback to individuals on their areas of improvement.
Interact with clients directly to clarify doubts and provide suggestions.
Strong verbal and written communication skills
Screen Reader (NVDA / Jaws Reader)
Capable of training new resources
Testing In-house applications mainly used for remediations purpose.
Handling Que management and Clients Emails
Produce documents with total accuracy and quality within the specified timeframe by meeting clients' requirements
Analyzing, creating workflow documents as Simple, Medium, Complex jobs (SOP)
Knowledge on accessibility principles in PPT, PDF, MS Office and Alt text writing
Strong remediation knowledge in Adobe PDF and MS office word & PPT products
Good knowledge in Adobe PDF DC and its tools
Knowledge of MS office, Adobe Acrobat Professional
Microsoft Office Certified in MS Word 2010
Reading Order / Logical Order Checking
TOC Bookmarking and Web Links Fixing
Responsible for creating, editing formatting, and publishing documents.
Validation (Quick Check/Full Check) before Delivery to Client (RTG)

Jan 2014

Jan 2022

PROJECT COORDINATOR

RR Donnelley India Outsource Private Limited Chennai, IN

Assess staffing needs based on business requirement
Provide feedback and coaching to the associates.
Revisit the process manuals on regular basis and improve the process efficiencies
Schedule team meetings and shift huddles to share status of the current and upcoming projects in the team and any special initiatives from clients and management
Track and maintain all the regular process reports, audits as well as monthly, quarterly and yearly operational reports
Schedule weekly calls with clients to discuss the status of ongoing projects and initiatives
Work with clients on process enhancement tasks and provide required details
Manage and handle escalations on-time and provide action plans to mitigate the scenarios in future
Ensure clients SLAs are met regularly and jobs are delivered on time without any delays

Jan 2009

Dec 2013

SENIOR DOCUMENTATION SPECIALIST

RR Donnelley India Outsource Private Limited Chennai, IN

Manage workflow and build a relationship between client and the working specialist.
Keeps track of paired specialists work; does final checks for all documents by planning and prioritizing task at hand
Ability to produce consistent, creative, and professional presentations in limited period
Handled the tasks of creating designs and layouts in word document
Quality check/proofing of all word document before delivering to the client

Jul 2006

Dec 2008

DOCUMENTATION SPECIALIST

RR Donnelley India Outsource Private Limited Chennai, IN

JAGADEESAN ELUMALAI