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JAGADEESAN ELUMALAI

Objective: To work in an esteemed organization to pursue a challenging career in the field Customer support Operations and to develop myself keeping in mind the goals of the organizations. 

Key Skills

Microsoft Word
Microsoft Excel
Microsoft power point
Microsoft Outlook
Adobe PDF Advanced
Typing Lower Grade

Professional Experience

Dec 2021
Present
Productions Specialist - MSO
RR Donnelley India Outsource Private Limited chennai, IN
  • Bookmarking.
  • Schedule regular team meetings and shift huddles to share the status.
  • Cleaning/removing the empty tags
  • Create Artifact
  • Good knowledge in PDF and its tools
  • Knowledge of MS office, Adobe Acrobat Professional
  • Produce documents with total accuracy and quality within the specified timeframe by meeting clients' requirements
  • QA checking the localized pdf against the Source English Pdf
  • Reading Order Checking
  • Responsible for creating, editing formatting, and publishing documents.
  • Responsible for overall Job Quality
  • Screen Reader (Jaws Reader)
  • Sharing feedback to individuals on their areas of improvement.
  • Should know about the software used for creating the accessible PDF
  • Tagging the PDF - List / Link (Internal/External) / Image & Providing alt to the images / TOC / Table
  • Type of Errors (General) / Structure error / Language specified / Alt missing / Unicode errors
  • Validation (Quick Check/Full Check)
  •  Interact with clients directly to clarify doubts and provide suggestions.

Dec 2013
Jan 2022
Project coordinator
RR Donnelley India Outsource Private Limited Chennai, IN
  • Assess staffing needs based on business requirement
  • Provide feedback and coaching to the associates.
  • Revisit the process manuals on regular basis and improve the process efficiencies
  • Schedule team meetings and shift huddles to share status of the current and upcoming projects in the team and any special initiatives from clients and management
  • Track and maintain all the regular process reports, audits as well as monthly, quarterly and yearly operational reports
  • Schedule weekly calls with clients to discuss the status of ongoing projects and initiatives
  • Work with clients on process enhancement tasks and provide required details
  • Manage and handle escalations on-time and provide action plans to mitigate the scenarios in future
  • Ensure clients SLAs are met regularly and jobs are delivered on time without any delays
Dec 2008
Dec 2013
Senior Documentation Specialist
RR Donnelley India Outsource Private Limited Chennai, IN
  • Quality check document thoroughly to ensure no errors.
  • Manage time effectively and meet deadlines
  • Accept feedback and make changes and improvements if required.
Jun 2006
Dec 2008
Documentation Specialist
RR Donnelley India Outsource Private Limited Chennai, IN
  • Responsible for creating, editing and formatting of documents
  • Consistency in formatting and layout.
  • Ensure timely delivery of product as per SLA.
  • Quality check/proofing of all documents before delivering to the client.

Education

Feb 2004
Oct 2005
M.Sc. (IT) in University of Madras - Distance educations
Madras University
Sep 1999
Oct 2002
Bachelor of Science, Computer Science in QMC College
University of Madras

Certifications

2016
Microsoft Office Specialist Certified - MSO
Microsoft
2008
Microsoft Certified Professional (MCP)
Microsoft

Achievements

2011
Visit Onshore - Bank of America (Japan)
  •  Occasional official trips to onshore office premises. Tokyo - Jan - 2012 - Apr-2012 

Hobbies & Interests

  • Music
  • Photography
  • Travel

Languages

English
(Fluent)
Tamil
(Native)

Get in touch with JAGADEESAN