- Provided 1st line technical support queries to off-shore client and employees via call , ticketing and email.
- Provide support for the active directory add/delete user and workstations , ou move and update descriptions, reset password , lock/unlock the account.
- Maintained queue of an average of 20 - 30 tickets per day, resolved tier 1-2 support issue.
- Troubleshooting software and installing remotely via VNC Viewer.
- Provide a single point of contact to one of the off-shore client.
- Responsible for trading new employ about the process.
- Work with fixed and aggressive deadlines and execute tasks in a high-pressure environment.
- Provide on-site technical support.
- Diagnose and resolved hardware and software problem.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Hobbies & Interests