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Iyaz Shaikh

Skilled Desktop Support Engineer with 2 years of experience in providing comprehensive technical support to end-users in financial, customer service, and professional industries. Provided in-depth technical support client, solving 99% of issues without transferring to tier 3 support.Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.

Key Skills

Windows Operating System
Active Directory
Troubleshooting
Documentation & reporting
Remote Diagnostics
Application installations
Ability to multitask
VNC Viewer

Professional Experience

Nov 2020
Present
Request Management Specialist
Teleperformance Navi Mumbai, IN
  • Provided 1st line technical support queries to off-shore client and employees via call , ticketing and email.
  • Provide support for the active directory add/delete user and workstations , ou move and update descriptions, reset password , lock/unlock the account.
  • Maintained queue of an average of 20 - 30 tickets per day, resolved tier 1-2 support issue.
  • Troubleshooting software and installing remotely via VNC Viewer.
  • Provide a single point of contact to one of the off-shore client.
  • Responsible for trading new employ about the process.
  • Work with fixed and aggressive deadlines and execute tasks in a high-pressure environment.
Nov 2018
Sep 2020
Desktop Support Engineer
Soltek India Corporation Navi Mumbai, IN
  • Provide on-site technical support.
  • Diagnose and resolved hardware and software problem.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Education

Sep 2016
Jun 2018
Bsc -IT in Sanpada college of commerce and science
Mumbai University

Certifications

Certification
Python

Hobbies & Interests

  • Video Games
  • Watching Anime

Languages

Python
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Html
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CSS
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Java Script
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Get in touch with Iyaz