Iyaz Shaikh

Skilled Desktop Support Engineer with 2 years of experience in providing comprehensive technical support to end-users in financial, customer service, and professional industries. Provided in-depth technical support client, solving 99% of issues without transferring to tier 3 support.Successful in installing, upgrading, and configuring innovative applications on Windows operating systems and providing technical support to optimize workflows and minimize business interruptions.

Key Skills

Windows Operating System
0 Yrs
Active Directory
0 Yrs
Troubleshooting
0 Yrs
Documentation & reporting
0 Yrs
Remote Diagnostics
0 Yrs
Application installations
0 Yrs
Ability to multitask
0 Yrs
VNC Viewer
0 Yrs

Professional Experience

Oct 2020
Present
Request Management Specialist
Teleperformance Navi Mumbai, IN
  • Provided 1st line technical support queries to off-shore client and employees via call , ticketing and email.
  • Provide support for the active directory add/delete user and workstations , ou move and update descriptions, reset password , lock/unlock the account.
  • Maintained queue of an average of 20 - 30 tickets per day, resolved tier 1-2 support issue.
  • Troubleshooting software and installing remotely via VNC Viewer.
  • Provide a single point of contact to one of the off-shore client.
  • Responsible for trading new employ about the process.
  • Work with fixed and aggressive deadlines and execute tasks in a high-pressure environment.
Oct 2018
Sep 2020
Desktop Support Engineer
Soltek India Corporation Navi Mumbai, IN
  • Provide on-site technical support.
  • Diagnose and resolved hardware and software problem.
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Education

Aug 2016
Jun 2018
Bsc -IT in Sanpada college of commerce and science
Mumbai University

Certifications

Certification
Python

Hobbies & Interests

  • Video Games
  • Watching Anime

Languages

Python
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Html
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CSS
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Java Script
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Get in touch with Iyaz