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ISHAN DHINGRA

 A Customer Relationship Manager with 6 years of experience, I have a proven track record of driving revenue growth and managing high-performing teams. My expertise includes developing and implementing sales strategies, analyzing market trends, and building strong relationships with clients and stakeholders. I have a comprehensive understanding of the sales process and have experience in developing and implementing effective sales processes. I possess excellent communication and leadership skills, with the ability to motivate and mentor team members to achieve their targets. With a customer-focused approach, I have consistently exceeded sales targets and delivered exceptional results. 

Key Skills

Relationship building
Territory Management
Business Development and Planning
B to B sales
Database management
Industry Trends & Sales Forecasting
Shipping and Freight Management
Logistics Management.
Financial Analysis For Corporate Decisions
Sourcing and Procurement

Professional Experience

May 2023
Present
Customer Relationship Manager
OFB Tech. Pvt. Ltd. Jaipur, IN
OfBusiness is a new-age b2b commerce and fintech startup that provides smart procurement and smart financing solutions to SMEs.
  •  Managed customer loan portfolios, ensuring timely payments, tracking loan performance, and logistics solutions.
  •  Evaluate the creditworthiness of government contractors seeking unsecured credit for TMT steel purchases.
  •  Implement risk assessment strategies to mitigate potential credit risks.
  •  Address any credit-related issues or disputes promptly and work towards mutually satisfactory resolutions. 
  • Coordinate with the finance, procurement, logistics, and technical teams to ensure seamless order processing, timely delivery, and quality assurance.
  •  Identify potential government contractors in need of TMT steel for construction projects. 
  • Build strong relationships with existing clients to ensure repeat business and referrals. 
  • Developed and managed a database of client contacts, resulting in improved customer relations and communication. 
  • Ensure all transactions and contracts meet legal and regulatory requirements, including adherence to government procurement policies. 
  • Stay updated on government infrastructure projects, upcoming tenders, and industry trends that may impact TMT steel demand.
  •  Familiarity with government procurement processes, including bidding procedures, compliance requirements, and contract negotiations.
  •  Developed a database of key customer contacts, improving customer service and relations. 
  •  Negotiated repayment terms with customers for delinquent loans to minimize losses.
  • Assisted in the selection and procurement of materials, resulting in reduced costs and improved quality of materials 
Nov 2022
May 2023
Area Sales Manager|INDIAMART
IndiaMART Kota, IN
IndiaMART InterMESH Ltd is an Indian e-commerce company that provides B2B and customer-to-customer sales services via its web portal.

  • Hired, trained, and managed sales staff and administered and implemented compensation plan to support area sales goals.
  • Established strong relationships with major accounts and key decision-makers to increase sales in designated territories.
  • Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities.
  • Introduced new products to meet customer demand and increase profits.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Held meetings with the director to identify techniques to overcome sales obstacles.

Dec 2021
Nov 2022
Business Development Manager
Byjus BENGALURU, IN
BYJU’S is a global ed-tech company, that provides highly adaptive, engaging, and effective learning solutions.
 
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Created reports and presentations detailing business development activities.
  • Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.

Nov 2020
Dec 2021
Team Leader
Byjus Bengaluru, IN
BYJU’S is a global ed-tech company, that provides highly adaptive, engaging, and effective learning solutions.
 
  • Built strong relationships with customers through a positive attitude and attentive response.
  • Responsible for bridging the gap between the Customers and the Sales Team, building the foundation for easier Sales. Building never-ending relationships with new and existing customers, Recognizing prospects, and fetching appointments for further business.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Fixed appointments and conducted Home Demo sessions on a daily basis including follow-up Sessions.
  • Understand Customer profiles and problems to explain the implications of current learning methods.
Sep 2019
Nov 2020
Business Development Associate
Byjus Jaipur, IN
BYJU’S is a global ed-tech company, that provides highly adaptive, engaging, and effective learning solutions.
 
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Communicated with local organizations to build networks and develop leads.
  • Proactively engage customers in various departments in order to provide in-depth product knowledge in a non-commissioned environment.
  • Connect with potential customers (parents and
    students), set up meetings, and counsel the students.
Aug 2018
Aug 2019
Business Development Associate
Dante Institute of Foreign Language Jaipur, IN
DIFL has a long legacy of 53 years in the field of language education. Over the years, it has built a reputation for excellence in teaching,
 
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
  • Communicated with local organizations to build networks and develop leads.
  • Proactively engaged customers in various departments in order to provide in-depth product knowledge in a non-commissioned environment
 

Education

Jul 2014
Jun 2018
Bachelor of Technology (BTech) in JECRC UNIVERSITY
JECRC UNIVERSITY

Languages

English
(Native)
Hindi
(Native)
Punjabi
(Basic)

Get in touch with ISHAN