IRFAN SHAH

 Lead initiatives to protect brands and intellectual property rights on the Amazon Marketplace, ensuring a trustworthy shopping experience for customers and brand owners.
- Utilize advanced catalogue management tools and techniques to maintain a comprehensive, accurate, and up-to-date product catalogue, resulting in improved search relevance and customer satisfaction.
- Collaborate with cross-functional teams, including legal, tech, and operations, to swiftly address brand infringement issues, and coordinate with sellers to rectify catalogue discrepancies.
- Analyse data trends and metrics to identify potential brand threats and catalogue anomalies, producing actionable insights to enhance catalogue quality and brand protection measures.
- Continuously optimize internal processes to drive efficiency, reduce infringement risks, and expedite take down requests.
- Provide training and guidance to team members and stakeholders, ensuring a unified approach to brand protection and catalogue quality enhancement.
- Maintain meticulous records of brand protection actions, catalogue changes, and communication with brand owners, fostering transparency and accountability.

-Provided exceptional support to third-party sellers, addressing inquiries, resolving issues, and assisting with account-related concerns through various communication channels.
 -Investigated and resolved seller concerns, such as product listings, order management, and account performance, ensuring a high level of seller satisfaction.
 -Collaborated with sellers to identify areas for improvement in their e-commerce operations and advise on best practices to enhance their success on the Amazon Marketplace.
 -Analysed seller performance data and metrics to identify trends, patterns, and areas for improvement, sharing actionable insights with sellers.
 -Maintain a comprehensive understanding of Amazon's services and tools to assist sellers in optimizing their listings, managing inventory, and expanding their sales opportunities.

 Client Relationship Management: Cultivated and maintained strong relationships with clients, acting as their main point of contact for insurance needs, queries, and concerns. 
Insurance Solutions: Offered expert guidance to clients, recommending tailored insurance products, assessing their needs, and providing comprehensive coverage solutions.
 Sales and Revenue Growth: Consistently exceeded sales targets by identifying upselling and cross-selling opportunities, resulting in increased revenue for the company.
 Policy Administration: Managed policy issuance, renewals, and endorsements, ensuring accuracy and compliance with underwriting guidelines.
 Claims Support: Assisted clients in the claims process, facilitating a smooth and efficient resolution of their claims, and providing necessary support.
Skills:
- Client Relationship Management
- Insurance Product Knowledge
- Sales and Revenue Growth
- Policy Administration
- Claims Support
- Compliance and Regulation
- Market Research
- Customer Satisfaction

 Prepared and maintained accurate financial statements, including income statements, balance sheets, and cash flow statements, departmental accounts, ensuring timely and transparent reporting to senior management.

  Payroll Administration: Managed payroll for hotel staff, ensuring accurate and timely compensation, compliance with tax regulations, and adherence to labor laws.