Ira Sowden

I specialize in crafting innovative solutions tailored to my clients' needs. Collaboratively, we delve into comprehending their brand essence and objectives at a profound level. I provide creative oversight from the beginning to the final execution. By closely collaborating with fellow designers and developers, I ensure that the end deliverable aligns with the organization's creative vision and showcases a remarkable level of innovation and quality. This concerted effort consistently results in exceeding client expectations.

I have maintained a track record of consistently reaching our monthly objectives while supervising our team's Key Performance Indicators (KPIs) to guarantee their adherence to company benchmarks. My role involves seamless communication with the corporate division, effectively articulating the requisites necessary for business enhancement. A pivotal aspect of my responsibilities is to equip all associates with comprehensive product knowledge, ensuring a thorough understanding of the brand and its offerings, resulting in unparalleled customer experiences. My approach encompasses adept training techniques, including real-time coaching and discussions centered around customer interactions, further honing my ability to provide valuable guidance.

I was instrumental in creating innovative concepts across a diverse spectrum of projects, spanning branding, interactive web platforms, publications, software solutions, marketing initiatives, and immersive environments. Moreover, I assumed a leadership role in managing an expanding team of creative professionals, guiding them in the exploration and integration of cutting-edge technologies to enhance the scope of our endeavors. As a pivotal team leader, I steered design pitches for client proposals, adeptly translating and actualizing the ultimate vision into tangible outcomes.

I oversaw all IT projects and took on the crucial responsibility of ensuring the optimal operation of the Fort Erie Native Friendship Centre's entire IT infrastructure. This encompassed various tasks, including offering project-oriented assistance in pinpointing system prerequisites, guiding their development, overseeing testing phases, and ensuring successful technology implementations. I engaged in productive collaborations with different departments to enhance overall productivity. This involved identifying areas where staff training was lacking and subsequently orchestrating training sessions to address these gaps in the systems and applications I supported.