Message

IPSITA SAHA

A competent professional with 5 years of experience in operations, guest service, quality compliance, people management & training in the hospitality industry. Hardworking Food & Beverage Executive driven to maximize guest satisfaction with train, discipline and motivate team members to new levels of excellence. Possessing excellent communication skills, inter-personal liaison, problem solving skills and ability to work in multicultural environment effective leadership & maximized productivity.

Key Skills

Leading Teams
Time Management
Upselling

Professional Experience

Nov 2019
Jul 2020
Food & Beverage Executive
JW MARRIOTT, KOLKATA Kolkata, IN
•      Executing daily operations to perfection. 
•      Responsible for daily Food & Beverage operations in the restaurant and smooth functioning of the department. 
•      Co-ordinating with the other departments for quick and efficient service to the guest. 
•      Supervising, motivating and training the staff with technical and soft skills for increasing the productivity and enhancing the customer experience. 
•      Ensuring that profit budgets are met by pushing sales and cost controls. 
•      Handling a strong workforce of 12 members and guiding them towards sets targets and goals. 
•      Inventories. 
•      Handling guest complaints. 
•      Ensuring guests recognition to ensure repetitive business and to create better goodwill to the hotel. 
Mar 2017
Jan 2019
Food & Beverage Executive
JW MARRIOTT, KOLKATA Kolkata, IN
•      Pre-opening lounge executive. 
•      Establishing the SOP’s of the restaurant. 
•      Executing daily operations to perfection. 
•      Responsible for daily Food & Beverage operations in the restaurant and smooth functioning of the department. 
•      Co-ordinating with the other departments for quick and efficient service to the guest. 
•      Supervising, motivating and training the staff with technical and soft skills for increasing the productivity and enhancing the customer experience. 
•      Ensuring that profit budgets are met by pushing sales and cost controls. 
•      Handling a strong workforce of 12 members and guiding them towards sets targets and goals. 
•      Inventories. 
•      Handling guest complaints. 
•      Ensuring guests recognition to ensure repetitive business and to create better goodwill to the hotel. 
Oct 2016
Mar 2017
Food & Beverage Associate
JW MARRIOTT, KOLKATA Kolkata, IN
•      Pre-opening speciality restaurant associate. 
•      Adhering the SOP’s of the restaurant. 
•      Servicing the guests to perfection. 
•      Attending trainings.
•      Responsible for bills and payments.
•      Taking guest's feedback.
May 2015
Jul 2016
Food & Beverage Associate
PARK HYATT GOA RESORT AND SPA Goa, IN
•      Adhering the SOP’s of the restaurant. 
•      Servicing the guests to perfection. 
•      Attending trainings.
•      Responsible for bills and payments.
•      Upselling in house products.
Jun 2013
Oct 2013
Industrial Trainee
HYATT REGENCY, KOLKATA Kolkata, IN
Got trained for all the 4 core department as well as the other internal departments of the hotel.

Education

Apr 2012
Apr 2015
Bachelor of Science in IHMCTAN Guwahati

Achievements

Hero of the Month
I was awarded Hero of the Month by  JW MARRIOTT, KOLKATA for being best employee of the month.

Hobbies & Interests

  • Food Tasting
  • Movies
  • Music

Languages

English
(Fluent)
hin
(Fluent)
Bengali
(Native)

Get in touch with IPSITA