Ipshita Saikia

Professional and dynamic Customer Executive driven to exceed performance goals. Extensive background in customer service with proven abilities to build rapport quickly and cultivate long term relationships and retain customers

Key Skills

Empathy
10 Yrs
Patience
10 Yrs
Communication skills
10 Yrs
Responsible
10 Yrs

Professional Experience

Jun 2019
Present
Customer Service Executive
Admiral Solutions Gurgaon, IN
Insurance
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
Jun 2018
Jul 2019
Customer Service Executive
Concentrix Gurgaon, IN
Virgin Media customer service.
Addressed on average 50 inbound customer calls daily

Education

Jun 2020
Jul 2023
Graduating in IGNOU
DU

Hobbies & Interests

  • Painting
  • Learning
  • Writing & Reading

Languages

English
(Fluent)
Hindi
(Basic)
Assamese
(Native)

Career Aspiration

In a position where I don't switch jobs and hire people instead, position to make decisions. Succesful enough to give everything to myself and my family to be happy.

Get in touch with Ipshita