Imran khan

  Implant Travel Desk Reservations, Ticketing, Visa & Overseas Insurance Responsibilities: 
1. Provide the highest standard of customer service to corporate clients using the applications and systems made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction.
 2. Attend inbound calls & Emails from Employees, for flight Booking and close the bookings as per customers' Requirements. 
3. Inform customers of essential travel information, Such as Travel times, Passport/Visa requirements, Health and Insurance requirements, Check-in arrangements, and Baggage allowance. 
4. Handle customer orders and payments in a timely and professional manner to ensure customer satisfaction and repeat business
5. Make airline ticket reservations and issue tickets to clients in accordance with the company policy, taking into consideration the clients requirements. 
 6. Make airline ticket reservations and issue tickets to clients in accordance with the company policy, taking into consideration the clients requirements. 
 7. A professional service that requires knowledge of Ticketing, Reservations, Visa & Travel Insurance. 
8. Continue to learn and develop on the job through self-education, job shadowing, and industry research.
 9. Carry out any additional responsibilities assigned by the management from time to time. 
10. Maintaining Daily Sales reports of Bookings, Visa & Travel Insurance. Maintaining relationships with the airline for seats/meals confirmations. 
11. Maintaining relationships with Airlines Sales people 

 

1. I was responsible for handling query, request, complaint (QRC's) of Partners over Phone & Email.

2. Processed Bookings through GALILEO & ABACUS enabled by coherent knowledge on both these platforms.

3. Handled unforeseen problems and complaints by leading team in absence of Supervisor's.

4. Delivering the highest standard of customer service.

5. Building rapport and good relationships with all new and existing clients & ensuring their specific travel needs are met.
6.Cancellation, re- issuance and Fare Rules to provide best quotes to customers.

7. Responsible for reservations & ticketing for clients.

8. Well conversant on international air bookings, fare rules, visa and passport rules.

9. Ensure cheapest fare flight for clients.

10. Report on clients reservations as per requests.

11. Good liaison with airline
12. Maintaining relationships with Airlines Sales people. 

12. Brainstorm with the Product, Pricing & Ticketing team about the destinations, air route,

13. Excellent analytical, good verbal & written communications, organizational & interpersonal skills

14. Issued most number of GDS Manual Tickets and Handled Group Bookings of LCC & GDS both.