Sep 2011
Sep 2021
Travel Consultant
EBIX Travels Private Limited
Bangalore, IN
10+ years of experience in Online Domestic flight Operations, Quality, Training, Sales, Management & Communication
1. I was responsible for handling query, request, complaint (QRC's) of Partners over Phone & Email.
2. Processed Bookings through GALILEO & ABACUS enabled by coherent knowledge on both these platforms.
3. Handled unforeseen problems and complaints by leading team in absence of Supervisor's.
4. Delivering the highest standard of customer service.
5. Building rapport and good relationships with all new and existing clients & ensuring their specific travel needs are met.
6.Cancellation, re- issuance and Fare Rules to provide best quotes to customers.
7. Responsible for reservations & ticketing for clients.
8. Well conversant on international air bookings, fare rules, visa and passport rules.
9. Ensure cheapest fare flight for clients.
10. Report on clients reservations as per requests.
11. Good liaison with airline
12. Brainstorm with the Product, Pricing & Ticketing team about the destinations, air route,
13. Excellent analytical, good verbal & written communications, organizational & interpersonal skills
14. Issued most number of GDS Manual Tickets and Handled Group Bookings of LCC & GDS both.
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