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ILUSHA DESAI

Aiming to embrace career challenges for fine-tuning my experience further to achieve my benchmarks towards my career goals. A well groomed lady with 4+ years of experience providing excellent customer service to passengers with inflight protocols adhered. Proven exceptional relationship building abilities in managing own business for make up products etc; furthermore managing a team on floor and delivering premium customer satisfaction to all dealt clients nationally and international level.

Key Skills

COMMUNICATION SKILLS
FLEXIBILITY
CRITICAL THINKING
PROBLEM SOLVING
EMOTIONAL INTELLIGENCE

Professional Experience

Apr 2019
Present
ENTREPRENEUR
MAKEUP MANIFEST Mumbai, IN
This my own personal business regards Make up products which I source and provide to my existing and new clients aiming to provide excellent customer Satisfaction
1. Well versed in sourcing best make up products from product dealers locally and internationally.
2. Maintianing customer order database and managing the timelines of delivery and logistical coordinations.
3. Packaging of the client products in a premium styled manner.
4. Collecting customer feedback and using it to enhance my service to future client and future orders
Jan 2015
Apr 2019
SENIOR CABIN CREW
JET AIRWAYS Mumbai, IN

  1. Maintaining the Quality of team and call Handling skills.
  2. Interactions with Patron and attend to the needa and requests of all travelers prioritising safety in all flights.
  3. Resolve Passenger conflicts during flights, Including issues with disorderly travellers and medical emergencies.
  4. Oversee the maintenance of comfort, safety and security of all passengers by utilizing a client centered work ethic.
Apr 2014
Feb 2015
FLOOR MANAGER
Tresstalk Salon , Khar Mumbai, IN
1. In Capacity of Floor Manager managed all clients registrations.
2. Managed all Staff routines and shifts
3. Experienced in managing Problematic and difficult clients and their expectations.
4. Focussed to provide excellent customer service and after sales customer feedbacks.

Education

May 2011
Mar 2012
BCOM GRADUATE IN ACCOUNTS in K.P.B HINDUJA COLLEGE OF COMMERCE
MAHARASHTRA BOARDS
May 2006
Mar 2007
SECONDARY SCHOOL CERTIFICATE in ST JOSEPH’S HIGH SCHOOL
Mumbai University

Hobbies & Interests

  • Music
  • Photography
  • Swimming
  • Pets
  • Mindfulness

Languages

English
(Native)
Hindi
(Native)
Marathi
(Basic)
Gujarati
(Basic)

Get in touch with ILUSHA