A Result Oriented Professional with vast experience of Operations & Training. Having detailed experience of People Management, Store Operations, Food Safety Audits, P&L Management, Driving Guest Experience by execution of processes, Process execution, Conducting Training Audits and handling multiple stores in different regions.

Key Skills

Microsoft Office
5 Yrs
People Management
8 Yrs
P&L Management
9 Yrs
People Development
9 Yrs
Google Calendar
2 Yrs
Store Operations
9 Yrs
Financial Management
10 Yrs
Training, Coaching & Mentoring
5 Yrs

Professional Experience

Oct 2019
Present
Field Trainer
Sapphire Foods India Limited(KFC) New Delhi, IN
  • People Development 
  • Training Sessions 
  • P&L Management 
  • Training Audits
  • Store Operations Support 
  • Enhancing Guest Experience 
  • SOP Execution 
  • NSO Support 
  • New Joiners On Boarding 
  • Conducting Board Of Reviews
Oct 2014
Sep 2019
Restaurant General Manager
Yum Brands & SFIL(KFC) New Delhi, IN
  • Store Operations 
  • Driving Top & Bottom line by optimizing P&L
  • Driving BSC
  • Driving Sales through LSM & Corporate Tie Ups
  • Developing People Capability 
  • Driving Food Safety, Finance & Training Audits
  • Driving Guest experience by execution of SOP's
  • Demonstrate passion and sense of urgency to listen and respond to guest feedback 
  • Managing store level inventory and ensuring no leakages
Jul 2013
Nov 2014
Assistant Restaurant Manager
Yum Brands(KFC) New Delhi, IN
  • Driving Home Service Operations and ensuring great customer experience 
  • Ensuring Training Compliance in maintained at the Restaurant 
  • Supporting RGM in overall performance of the Restaurant 
  • Leading the Restaurant in absence of RGM
  • Ensuring execution of processes by building Team Members capability 
  • Supporting Shift Manager in smooth running of shift
  • Inventory Management 
Oct 2011
Aug 2013
Shift Manager
Yum Brands(KFC) New Delhi, IN
  • Smooth Shift Running by execution of RGS
  • Driving Great Guest Experience 
  • Execution of Finance Processes 
  • Helping ARM & RGM in delivering store performance 
  • Inventory Management 
  • Execution of Food Safety standards in the Restaurant 
Apr 2010
Nov 2011
Associate Manager
Domino's Pizza New Delhi, IN
  • Running Smooth Shift 
  • Driving Guest Experience 
  • Ensuring in time deliveries 
  • Daily & Weekly Leafleting 
  • Adherence to OER process
  • Inventory Management 

Education

Mar 2014
Mar 2016
MBA in Sikkim Manipal University
Sikkim Manipal University
Apr 2007
Apr 2010
Administration in Hotel Management in Chandigarh Institute Of Hotel Management
Indira Gandhi National Open University

Achievements

2015
Sales Maniac
Got Recognised by Mr. Samir Menon(Yum India CFO) for Driving Corporate Sales in the Restaurant 
2018
Best RGM
Got Recognised as Best RGM for the patch for consecutive Two Quarters for delivering great store performance and Highest BSC
2015
People Maniac
Got Recognised by Mr. Roger Eaton(Yum International CEO) for least TMTO and Best Home Service SSSG in the Region 

Quote

Failure doesn't mean you are a failure it just means you haven't succeeded yet."

Robert H

Hobbies & Interests

  • Camping
  • Cricket
  • Travelling
  • Movies and Music

Languages

English
(Native)
Hindi
(Native)

Career Aspiration

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Get in touch with Himanshu