Message

Hesham Elzayat

Seeking employment with a company where I can grow professionally and personally and be able to fully use my skills for the success of the organization where enthusiasm and loyalty are valued.

Key Skills

Time Management
Handling skills
Communication skills.
Problem-solving skills
Technical support
Customer segmentation
Budget Administration
Creativity
Microsoft office
Microsoft Excel
Account Management

Professional Experience

Feb 2022
Present
Technical Advisor
Concentrix Cairo, EG
Concentrix is American business services company specializing in customer engagement and business performance.

  • Providing Exceptional Technical Support. 
  • Troubleshooting Windows, PC and Xbox 
  • Dealing with customer inquiries and fixing any issue they face in a timely manner, over the phone and by mails. 
  • Achieving all Quality, Process & objectives in line. 
Feb 2020
Dec 2021
Customer Service Executive
Teleperformance Cairo, EG
Serves as a strategic partner to the world's largest companies in many industries to deliver customer and citizen satisfaction.
  • Ensuring high quality of Customer Experience, providing a full outstanding Customer Service.
  •  Dealing with customer inquiries and fixing any issue they face in a timely manner, over the phone or via email.
  • Handle most of the customers complains & proceed with the as per company procedures & regulations.
  • Achieving all Quality, Process & objectives in line.
  • Deal directly with high value and loyal customers worldwide who speaks English/Arabic to ensure the best service and increasing customer satisfaction.

Education

Apr 2015
May 2020
Bachelor's Degree in Faculty of Law
Cairo University

Hobbies & Interests

  • Backpacking
  • Bodybuilding
  • Traveling
  • Browsing

Languages

Arabic
(Native)
English
(Fluent)

Career Aspiration

A few of the goals I’ve set for myself include gaining new project management skills, as I’m excited about the opportunities this job would provide me, as I believe they will support my long-term career goals and allow me to grow within your company and give back by utilizing the skills I’ll gain.

Get in touch with Hesham