Hemanth Nannapuraju

Talented Subject Matter Expert with experience overseeing daily activities and monitoring employees. Excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams.

Key Skills

Effective Communication
10 Yrs
Advanced Reporting
10 Yrs
Team Management
10 Yrs

Professional Experience

Apr 2019
Present
Subject Matter Expert (off paper Team Lead)
Tech Mahindra Hyderabad, IN
  • Prepared detailed reports on updates to project
  • specifications, progress, identified conflicts and team activities.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Reviewed component quality to assess conformance with tolerances and remove unacceptable products.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.
  • Quickly adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to
    deliver on customer service and financial metrics.
  • Designed strategic plan for component development practices to support future projects.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Nov 2017
May 2019
Customer Service Executive
CONCENTRIX Hyderabad, IN
  • Built strong relationships with field operations team to
support business development opportunities and improve
service. 
  • Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
  • Contacted customers directly to notify of fraudulent
    activity and minimize impacts.
  • Analyzed large amounts of data to find patterns of fraud
    and anomalies.
  • Gathered evidence, which included recorded and
    written statements, financial documentation and audio
    materials for examination.
  • Summarized all key information regarding investigation
    into detailed report for delivery to client.
  • Provided exemplary level of customer service to all
    individuals, including clients and company personnel.
  • Collaborated with team members to discuss fraud trends
    and brainstorm methods to combat this type of crime.

Education

May 2013
Mar 2017
B.Tech in CMR Engineering College

Certifications

Six Sigma Yellow Belt
Tech Mahindra
Parero Analysis
Tech Mahindra

Achievements

Rewards & Recognition
  • Bravo
  • Pat on back
  • Super Champion

Hobbies & Interests

  • Basketball
  • Travelling
  • Chess

Languages

Telugu
(Native)
English
(Fluent)
Hindi
(Fluent)

Get in touch with Hemanth