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Harleen Kaur

Result-driven and highly motivated operations officer with more than 4 years of professional exposure in the travel and consumer services industry, who excels managing various business operations and performs my clerical tasks.

Key Skills

Customer Experience Management
Willingness To Take Responsibility
Communication Skills
Operations Management
Productive
Interpersonal skills

Professional Experience

Nov 2016
Present
Operations Officer (China, Australia Mission)
VFS GLOBAL SERVICES PVT LTD New Delhi, IN
VFS Global, is the world’s largest outsourcing and technology services company that serves governments and diplomatic missions worldwide.
  • Responsible for facilitating the visa solutions to our customers while promoting various consumer services to upsurge the company’s revenue.
  • Accountable for audits, documents and passports scrutiny as per the provided checklists of the respective Embassy/High Commission.
  • Maintain daily logs and files for all the PERSONAL IDENTITY INFORMATION of the customers which is in operations.
  • Ensure that the accurate & timely data is entered into system with zero errors.
  • Handles customer queries and feedback’s over phone calls/Emails and provide them solutions in case of any grievances.
Jun 2016
Sep 2016
HR Recruiter
RUBIKS CUBE CONSULTANTS New Delhi, IN
Rubiks Cube Consultants offers recruitment services in the area of IT, Aviation, Real Estates/Developers, Retail, E-Commerce and Health care sectors.
  • Responsible for the End to End Recruitment process.
  •  Interacting with the clients, holding discussions, understanding
    the client's requirements.
  • Identifying the potential candidates through various sources like internal databank, job portals, Head Hunting & Reference etc. to fill the vacancies and stimulating them to apply for the jobs.
  • Conduct first level interview (Telephonic) to check communication Skills, interest level, availability, salary.
  • Constant follow-ups with candidates joining on specific date and ensuring maximum candidates turning up for interviews

Education

Jan 2014
Nov 2015
Office Management and Secretarial practices in YWCA OF DELHI
Jul 2013
Jun 2016
Bachelor’s in Commerce in
Delhi university
May 2012
May 2013
Senior School Certificate in Guru Harkrishan Public School

Languages

English
(Fluent)
Punjabi
(Native)
Hindi
(Fluent)

Get in touch with Harleen