To obtain the challenging and rewarding career in a dynamic corporate environment, seeking a position where my skills, Experience and varied abilities will be used effectively and to make every day at work a learning one.

Key Skills

Leadership
3 Yrs
Teamwork
3 Yrs
Decision making
3 Yrs

Professional Experience

Dec 2020
Present
Assistant Manager
DR ITM Limited Jaipur, IN
  Leading project single handled (Paytm Merchant Help Desk) along with managing entire site and performing as an Assistant Manager Ops.

  Smooth OPS movement from training to project live was successfully done single handled.

  Complete end to end ownership of the project from client handling to internal management. 

  Team handling of average size of 150+ associates with 7 team leaders.

. Paytm Lending sales project handled for 6 months with 60+ associates team


Aug 2020
Dec 2020
Team Lead
DR ITM Limited Jaipur, IN
 
Team handling of an average size of 30+ members. 
 
         Meeting client expectation and process metrics. 
 
         Presentations/ Documentation/ Reporting / MIS Handling. 
 
         Daily/weekly/monthly reports for clients, and internal reporting. 
 
         Plan of Actions and Steps for Team and Process Improvement. 
 
         Handle roster (Strength Management), Leaves, Breaks. 
 
         Coordinate with other support functions like IT, HR, Accounts etc. 
 
         Conducting monthly one-to-one sessions with team members. 
 
         Identification of training needs of team members. 
 
         Drive and develop the team members for being effective in their role 
Jan 2019
Aug 2020
Team Lead
Vkalp Outsourcing Services Pvt Ltd Jaipur, IN
 
Team handling of an average size of 30+ members. 
 
         Meeting client expectation and process metrics. 
 
         Presentations/ Documentation/ Reporting / MIS Handling. 
 
         Daily/weekly/monthly reports for clients, and internal reporting. 
 
         Plan of Actions and Steps for Team and Process Improvement. 
 
         Handle roster (Strength Management), Leaves, Breaks. 
 
         Coordinate with other support functions like IT, HR, Accounts etc. 
 
         Conducting monthly one-to-one sessions with team members. 
 
         Identification of training needs of team members. 
 
         Drive and develop the team members for being effective in their role 

Education

Apr 2017
Jul 2020
Bachelor's in Art in Non-College
Rajasthan University
Dec 2015
Dec 2016
Advance Diploma in Computer Application in Orbit Computer Academy
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Jun 2013
Aug 2016
Electrical Engineering Diploma in Apex Group of Institutions
BTER

Languages

Hindi
(Fluent)
English
(Native)

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