Harendra Sharma

  Leading project single handled (Paytm Merchant Help Desk) along with managing entire site and performing as an Assistant Manager Ops.

  Smooth OPS movement from training to project live was successfully done single handled.

  Complete end to end ownership of the project from client handling to internal management. 

  Team handling of average size of 150+ associates with 7 team leaders.

. Paytm Lending sales project handled for 6 months with 60+ associates team

 

Team handling of an average size of 30+ members. 

 

         Meeting client expectation and process metrics. 

 

         Presentations/ Documentation/ Reporting / MIS Handling. 

 

         Daily/weekly/monthly reports for clients, and internal reporting. 

 

         Plan of Actions and Steps for Team and Process Improvement. 

 

         Handle roster (Strength Management), Leaves, Breaks. 

 

         Coordinate with other support functions like IT, HR, Accounts etc. 

 

         Conducting monthly one-to-one sessions with team members. 

 

         Identification of training needs of team members. 

 

         Drive and develop the team members for being effective in their role 

 

Team handling of an average size of 30+ members. 

 

         Meeting client expectation and process metrics. 

 

         Presentations/ Documentation/ Reporting / MIS Handling. 

 

         Daily/weekly/monthly reports for clients, and internal reporting. 

 

         Plan of Actions and Steps for Team and Process Improvement. 

 

         Handle roster (Strength Management), Leaves, Breaks. 

 

         Coordinate with other support functions like IT, HR, Accounts etc. 

 

         Conducting monthly one-to-one sessions with team members. 

 

         Identification of training needs of team members. 

 

         Drive and develop the team members for being effective in their role