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HARDIK ANAND

Results-driven Customer Support Specialist offering proven history of achievement during the career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Looking to take a dedicated career to the next level.

Key Skills

Account Management
Excellent Communication
Multi-tasking
Time Management
Adaptability
Conflict Resolution
Resilience
Strategic Planning And Analysis
Improving Customer Experience
CRM Tools
Team work
Interpersonal Skills

Professional Experience

Sep 2020
Feb 2021
Quality Analyst
Lintel Technologies Ahmedabad, IN
  • Participated in design of call monitoring formats and quality standards.
  • Used Quality monitoring and data management system to track performance at team and individual level.
  • Evaluated performance with constructive feedback and regular discussions.
  • Participated in calibration sessions to maintain consistency in internal evaluations.
  • Provided support and improved customer experience.

Sep 2019
Jun 2020
CSE
Etech Global Services Ahmedabad, IN
  •  Handled customer complaints, provided appropriate solutions and alternatives within the time limits, followed up to ensure resolution.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  •  Followed communication procedures, guidelines and policies.
  •  Recommended potential products or services to management by collecting customer information and analyzing customer needs.
  • Maintained and exceeded established quality, compliance and customer service standards.
Dec 2017
May 2019
Back Office Executive
Ttec Ahmedabad, IN
  • Creating and validating offers for merchants.
  • Achieved quality and productivity targets as per expectation.
  • Provided inputs to assist in selection and implementation of new system.
  • Worked on line of business as per the requirement.

Jun 2016
Oct 2017
Floor Support
Tech Mahindra Ahmedabad, IN
  • Evaluated work of employees to improve performance.
  • Coached employees and trained on methods for handling complicated issues and difficult customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Increased efficiency and team productivity by promoting best practices.
Jan 2015
Jul 2016
CSA
Medusind Ahmedabad, IN
  • Review outstanding claims to determine what action needs to take place and make status calls to insurance companies.
  • Request claims to be reprocessed where necessary or prepare and submit corrected claims to the insurance companies for payment.
  • Investigate and appeal denied claims.
  • Perform analysis of accounts and understand the reasons for underpayment, documentation of the reasons for denials.
  • Achieved monthly and quarterly goals and objectives.
     

Education

Jan 2015
Nov 2017
Company Secretaries in Navkar Institute
Dec 2012
Dec 2016
B. COM in
Gujarat University
Dec 2011
Dec 2012
H.S.C in Best High School
Dec 2009
Dec 2010
SSC in Best High School

Hobbies & Interests

  • Blogging
  • Photography
  • Traveling

Career Aspiration

I have always loved working with different profiles and achieved objectives as per expectation. My goal will be to grow for the next position and continue advancing as a specialist and take on additional responsibilities.

Get in touch with HARDIK