Message

Haitham Gomaa

With more than 20 years of experience in Banking operations management and accounting, I excel in training, coaching, mentoring, customer service, problem solving, financial planning, attention to detail, and marketing. My diverse skill set has allowed me to successfully navigate various challenges in the workplace and implement strategies for business growth and success.

Key Skills

Leadership & Team Management
Customer Relationship Management
Operational Compliance
Financial & Business Acumen
Process Optimization
Problem Solving & Decision Making

Professional Experience

Jun 2023
Present
Operations Manager
Banque Misr Dubai, AE
  • Transactions Authorization & Supervision 
  • Custody & Risk control 
  • Staff & Service Supervision 
  • Coordination & Adminstrative support 
  • KYC Clean-up & Reporting
  • Control, Compliance & Expectations 
May 2022
Nov 2022
Relationship Manager
Mashreq Bank Dubai, AE
  • Effectively sourcing and building new client portfolio.
  • Performed risk assessments and studied market trends. 
  • Reviewed credit applications, and processed them according to best practices. 
Oct 2021
Mar 2022
Volunteer Ambassador
Expo 2020 Dubai, AE
  • Worked as a dedicated team member of the Expo 2020 team. 
  • Participated in managing many events. 
  • Served more than 150 hours of volunteer work.
Sep 2019
Sep 2021
Privilege Relationship
Abu Dhabi Commercial Bank Dubai, AE
  •  Worked to deliver the highest level of client service possible. 
  • Trained EX-UNB staff  to the new banking operating system during the merger between ADCB & UNB 
  • Managing 60 Million AED Portfolio / 300 Privilege Customers offering various productsu
  • responding to central bank/compliance queries & conducting field visits if required
Nov 2008
Aug 2019
Customer service manager
Union National Bank Dubai, AE
  • Managing Sales & Services team towards achieving the assigned targets
  • Opening new business channels to increase branch portfolio & achieve target.
  • Contact person & portfolio manager for AlSafwa VIP customers
  • Responding to central bank investigations, governance relations & transaction monitoring
May 2007
Oct 2008
Operations Manager
Barclays Bank Egypt Cairo, EG
  •  conducting periodic training to branch staff to update them of the latest policies & new rules
  • Supervising the cash & operation team, monitor their daily work
  • Random Snap check on the Cash Vault & security items.

Education

Sep 2000
May 2004
Bachelor of commerce in Modern Academy in Maadi

Achievements

2008
Migration Team Member
 Retail representative in the Core banking system Migration - Barclays Bank Egypt.

  • Trained bank staff & department heads to adapt to the new banking operating system.
  • User Acceptance Testing & End to End process
  • Reconciliation team member during the data migration phase.
  • Technical Support, Conducted Branch visits during the go live.
2010
Best Service Branch Award
  •  Awarded Best Service Branch Award (BSBA) Platinum category 2009-2010 - Union National Bank
2024
Awarded Gold Expo Medal
  • For exceptional efforts & contribution to the success of Expo 2020.

Languages

English
(Fluent)
Arabic
(Native)

Get in touch with Haitham