Resourceful professional highly skilled in transportation flow management. Team player offering dynamic personality and extensive background in operstions /logistics/project management Seeking Logistics Manager position with steel strips wheel ltd. company. Reliable Assistant Customer Service Manager proficient in team and operational leadership. Enthusiastic about supporting business success.

Key Skills

Operations Strategy
10 Yrs
team handling
10 Yrs
inventory management
10 Yrs
Customer experience
10 Yrs
Transportation management systems
10 Yrs
Mentoring and training
10 Yrs
Exceptional team leadership abilities
10 Yrs

Professional Experience

Aug 2016
Present
Operations Associate
OYO ROOMS Jamshedpur, IN
ONLINE HOTEL BOOKING
  • Build operation efficiency
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimise organisational operations and facilitate decision-making.
  • Build operation efficiency
  • Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimise organisational operations and facilitate decision-making.
  • Complete Responsibility of monitoring and driving Operations for the city
  •  Design and implement strategy for expanding operational support services to client and customer
  •  Drive implementation of operational policies and procedures.
  •  Monitor performance of city and ensure high productivity levels to drive specified customer experience.
  •  Conduct periodic audit and inspection to ensure that all the particular stand should be met prom ised by organization.
  •  Provide support to corporate customers in respective Business
  •  Design and implement customer Relationship and client relationship management strategy with a view to increase customer retention/maintaining NPS above 70%
  •  To liaise with corporate contacts, build and develop relationships
  •  Mentor and guide audit team to manage quality, improve process efficiency and control variance.
  •  Responsible for timely execution of special projects/ up-gradation assignments
  •  Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
  •  Monitor and track implementation of various new infra for existing network and customers
  •  Review recommendations received from city /head, for implementation of new projects, provide resources required and monitor implementation
  •  Support end-to-end customer care processes and procedures with a view to increase customer retention Proactively identified and solved complex problems that impact operations management and business direction.
Feb 2014
Aug 2016
logistic operation/inventory management
STEEL STRIPS WHEEL LTD Jamshedpur, IN
  
  • inbound an outbound logistics
  • Work as operation incharge
  • Purchasing raw material/spare parts of heavy machine
  • Include sourcing or buying of raw material
  • Freight shipment via land
  • Receiving goods and maintain inventory
  • Reverse logistics handling
  • Out bounding of finished goods to retailers
  • Product picking and packing
  • Shipment of finished goods
  • 3PL Maintaining good relation and handling 3pl logistics
  • Team handling and skill development
  • Checking all spare parts.
  • Making all spare part ready.
  • Indent all spare material.
  • Planning all shift activities
 
 
Dec 2010
Feb 2014
Project Engineer
Neptune Industries ltd Jamshedpur, IN
Heavy Machines manufacturing company
 
  • Erected India largest automatic brick plant of fly ash and cement.
  • Provided onsite training and addressed issues quickly to drive projects towards completion.
  • Performed quality take offs and maintained safe working environment to mitigate risks.
  • Vendor management
  • Handled contractor for erection and commissioning
  • Large size team handling
  • Designed presentations of work.
  • Prepared cost analyses, tracked change orders and managed schedules to improve project efficiency.
  • Assisted in managing and writing subcontracts and contracts.
  • Performed site and ground condition checks, safeguarding the integrity of renewable technology installation.
  • Utilised mathematical and computer-based models to complete design and specification calculations, guaranteeing complete accuracy.
 

Education

Jul 2006
Aug 2010
B-TECH (MECHANICAL) in Poornima college of engineering
Rajasthan Techanical University

Achievements

2019
BEST OPERATION CUSTOMER EXPERIENCE AWARD
 Awarded best operation manager award for best in customer experience and NPS Maintenance , For continuous 6 month, 

Hobbies & Interests

  • Listening music

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

I am positive and determined towards achieving mine as well as the company’s goals. I will be committed and dedicated to my profession and deliver the best, while learning from the best. Having said that, I see myself in a managerial role and demonstrating my leadership capabilities.

Get in touch with Gyan Prakash