Sep 2016
Present
Operations Associate
OYO ROOMS
Jamshedpur, IN
ONLINE HOTEL BOOKING
- Build operation efficiency
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimise organisational operations and facilitate decision-making.
- Build operation efficiency
- Examined problem-solving concepts, including quantitative methods and techniques and approaches to optimise organisational operations and facilitate decision-making.
- Complete Responsibility of monitoring and driving Operations for the city
- Design and implement strategy for expanding operational support services to client and customer
- Drive implementation of operational policies and procedures.
- Monitor performance of city and ensure high productivity levels to drive specified customer experience.
- Conduct periodic audit and inspection to ensure that all the particular stand should be met prom ised by organization.
- Provide support to corporate customers in respective Business
- Design and implement customer Relationship and client relationship management strategy with a view to increase customer retention/maintaining NPS above 70%
- To liaise with corporate contacts, build and develop relationships
- Mentor and guide audit team to manage quality, improve process efficiency and control variance.
- Responsible for timely execution of special projects/ up-gradation assignments
- Assume overall responsibility for supporting technical customer care as per laid down norms as well as monitoring of complaint resolutions
- Monitor and track implementation of various new infra for existing network and customers
- Review recommendations received from city /head, for implementation of new projects, provide resources required and monitor implementation
- Support end-to-end customer care processes and procedures with a view to increase customer retention Proactively identified and solved complex problems that impact operations management and business direction.
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