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Gunjan Saini

Strong analytical thinker with ability to prioritize and coordinate multiple business administrative tasks. Around 3 years of experience with advance knowledge of computer-based management system for budget control, scheduling and competent  for store operations.

Key Skills

Asset management
Manpower management
Ms Excel, Powerpoint
SAP
Team Leadership
Customer Relationship Management

Professional Experience

Apr 2023
Present
Floor Supervisor
Tim Hortons UK & Ireland Ltd. Wolverhampton, GB
  • Undergone training on all the stations.
  • Customer Satisfaction and high customer service.
  • Keeping storr ready for REV at all times.
  • Managing the manpower.
  • Daily Inventory.

Jul 2022
May 2023
Store Manager
Dominos Pizza Noida, IN
Jubilant Foodworks Limited
  • Leading the store with a manpower of 30 and a revenue of 33lakhs per month 
  • Data Analysis
  • Taking care of the KPI and delivering the best KPI in the CITY. Under 20 :- 90% for the month of march. 
  • Inventory Management
  • Taking care of the P&L and focusing on delivering the Top line and bottom line.
  • Taking care of the monthly, quarterly and yearly audits and getting the best scores.  
  • Last NSF audit score :- 85% ( no critical violation)
  • Taking care of the training and development of the team and managers as well.
May 2021
Feb 2022
Store Manager
Reliance Retail Limited Bhilwara, IN
  • Leading the store operations in 3,000sq.ft
  • Accountability for all operational functions, inventory & merchandise of the store.'
  • Keeping a close track of the market trends & competing numbers.
  • Constantly educate ones self & the team to enhance knowledge & customer experience.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Acting as a strong brand ambassador by upholding brand values & ethos.
  • Developing, Directing & measuring the execution of strategic annual/long term plans in order to meet and exceed sales & revenue commitments/goals.
  • Coordinating with the category, vendors to ensure timely delivery of the stock & to avoid stock outs.
  • Keeping an eye for the stock checking, pilferage control and asset management.
  • Driving financial performance & aiming to exceed target sales.
Jun 2019
Jun 2021
Shift Manager
TACO BELL Noida, IN
Burman Hospitality Pvt. ltd.
  • Managing Inventory and Handling wastage at Kitchen level.
  • Handling customer complaints and feedbacks and closing them within the timeframe.
  • Help in developing marketing and promotional strategies to push slow moving items or to increase prot margins during o season.
  • Execute SOPs for the audits and handle all Internal as well as external audit.
  • Generating daily reports(sales, wastage, utility, consumption and ARL trackers)
  • Execute and schedule training, Evaluate employee performance, deliver timely feedback and perform administrative evaluations.
  • Reviews P & L statement with store manager and discusses potential pain points in operations, sales and manpower.
  • Assist senior manager in ordering, receiving and coordinate with vendors in getting the work done.
  • Run day to day store operations in cooperation with and in the absence of the Store Manager.
May 2017
Oct 2017
Internship
Itc rajputana Jaipur, IN
  • Greeting and handling customers
  • Managing room service desk.
  • Taking and delivering the In-Room dining orders.
  • Banquet & Restaurant setup.
  • Room inspection & making reports.

Education

Jun 2016
Mar 2019
BSC in Hospitality & Hotel Administration in Institute of Hotel Management
IGNOU

Achievements

Store Operations
  • Employee of the month for the audits handling and getting marked 100%.
  • Increasing sales and ABV for the month and achieving max. Sales target for the month.
  • Bringing Store Opex. to the min. in store P&L.
  • Zero attrition for the last four consecutive months .

2022
Overachiever
200% fulfillment of the assigned target in month of April2022.
2022
Overachiever
150% fulfilment of the assigned target for the month of May2022.

Hobbies & Interests

  • Cooking
  • Listening Music
  • Watching Netflix

Languages

English
(Native)
Hindi
(Native)

Get in touch with Gunjan