Experienced With a Dynamic outcome of hospitality operations and standards metrics.Mostly assigned with Decorative history and Upcoming trends and styles of working in the hospitality industry.( Strong Holds) :* Microsoft softwares : Excel, PowerPoint, Word, Spreadsheets.* Opera : System used for from of the house operations - As in Guest Billing, profile update, Cashiering, Check in, Reservation. * Oracle Micros : System used in food outlets for Reservations, Cheques, billing,menu summary and Hotel Reports.* Culinary Skills & Food and Beverage Operations*Skilled in Pre Opening Hotels operations setups.*Team building  and constant learning.*Client facing Guest handling.

Key Skills

Action-oriented
Business Forecasting
Creating A High Performance Culture
Building Trust
Market And Business Forecasting
Team Building

Professional Experience

Aug 2019
Present
Associate
Four seasons Hotel and Residences Bangalore Urban, IN
A beautiful company to work with where the culture and principles just reflects on the work of everyone so warm and Genuine. One of the best.
 Joining a Pre - Opening hotel experience with  Great learning about setup Building and moving  into operations. 

  •   Journey/Roles - 
* Started off with Cross training in Kitchen 
* Cross Training in Kitchen stewarding Department about Hygiene safety cleanliness.
* Handling a Outlet as a supervisor Staff Cafe (400 pax) - 
From chemicals used for cleaning machine used equipment usage Time management Cleanliness food safety surface Safety.
* Cross training in culinary and Kitchen cooking food to making sure all the hygiene standards are kept intact and followed with the Smooth flow of operations.
 
( Core Operation) 
* Moved to Associate F&B Service in Room Dining 
* Guest satisfaction and Guest overall experience was our main aim to achieve.
* From Opening the outlet for Service operations     to closing the shifts
* Responsible for Services of  Food/Drinks/Service Standards/payments.
* Constant learning about Wine beverages and other Multi cuisines of world as training.

* Apart from that worked in All other outlets as a cross exposure to understand the route process and working style such as Coffee Shop Restaurant Banquets lounge etc.

* Responsibilities :
Cashiering/Opera/Microsoft softwares/Micros/Golden/HotSoS/Store/Audits/VIP's/Service Standards/Closing of the outlet/Guest Satisfaction/Team Connection/Regular training
Dec 2017
Mar 2018
Hospitality Intern
IHG Group - Crown plaza New delhi Okhla New Delhi, IN
Got specialized training and learning in : Humar Resources and Development Front office Food and beverages operations Culinary and Kitchen.
A Role initiating of learning new things about hospitality and world trends was a great experience..

Responsible/Trained in :

* Human Resources - Constant learning and Implementation of the process and system of Hiring - Interviews - Audits - Inhouse activities - Managing Meetings indoor and Outdoor Resources - Hotel overview.
* Front office - Opera - Guest handling - Check in/out - Cashiering 
* Food and Beverage service - Wine Food culture World cuisines 
* Kitchen - Cooking and Helping in kitchen for the best outcome of dishes to the table.


A Great Experience with a Great Company for a perfect start 

Education

Jul 2015
Apr 2019
Bachelor in Hotel management in Srinivas College of hotel Management
Mangalore university

Quote

Sweat more in training so that you bleed less in a war

George S. Patton Jr

Hobbies & Interests

  • Meditation
  • Snooker
  • Swimming
  • Trekking
  • Social work
  • Snowboarding

Languages

English
(Native)
Hindi
(Native)
Pahari
(Native)

Career Aspiration

Looking forward to Excel in the modern technology and Culture evolving with Growth and learn along the organisation for the achievements to reach more efficiently and Adequately with proper guidance and support.

Get in touch with Gautam