Message

Gautam Roy

I wish to associate myself with an organization to which I can give my best where the system and policies naturally motive people to go that extra mile with a smile. Highly motivated and positive individual with great organisational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Key Skills

Digital Marketing
Mentoring Sales Teams
Direct Marketing

Professional Experience

Dec 2021
Present
Accounting Associate
ROY ENTERPRISE Kolkata, IN
Soya Chunks manufacturing Firm
Looking up for accounts of Firm
Looking up for Billing segment using Tally prime
Maintaining  Stock including Production using excel file
Maintaining  attendance  file of workers in firm
Jun 2019
Feb 2020
Business Development Associate
SALES BUILT MARKETING PVT. LTD. Kolkata, IN
Website developer and digital marketing company
 Working as Business Development Associate
 Looking up website, digital marketing sales strategies for maximum benifits
 Looking up training for junior executives.

Sep 2017
May 2019
Back Office Employee'
INDIAN CABLE NET COMPANY LTD. - ZEE NETWORK Kolkata, IN
Indian Cable Network Company Limited (ICNCL)
 Worked as Document controller
 Looked up for inward, outward challans and gatepasses
 Looked up for store management & store goods
 Looked up for Parking revenue collection and reporting

Jun 2015
Aug 2017
Cashier
NORTH POINT MOTORS Kolkata, IN
Mahindra automobile service center
 Worked with the role of Cashier , Belgachia, Kolkata
 Looking up for the customer comfort during payment
 Implementing knowledge to the customer about accessories for their cars and different payment method i.e. cash, online, cashless payment like wallet payment or card payment, etc
 Implementing knowledge to the customer about taking care of their cars i.e. regular servicing, original parts , lubrications, etc

Aug 2013
May 2015
Store Manager
LEIDENSCHAFT Kolkata, IN
Swiss watch retail
 As a Store in Charge at city center2, Newtown, Kolkata
 Following up sales, stock management and promotional activities
 Customer relationship and future analyzing
 Looking u for billing and service related issues
 Handling staff for sales growth

Aug 2011
Jul 2013
Store Manager
TIMEX GROUP INDIA LIMITED Kolkata, IN
Timex wrist watch kiosk
 As a store manager of The Time Factory(TIMEX) at city center2, Newtown, Kolkata
 Following up sales and promotion activity, stock management
 Training and monitoring junior staff
 Implementation of SOP, customer objection and client relationship management
 Handling Cash and Billing procedure

Jan 2011
Jul 2011
Sales Executive
AMIRA FOODS Kolkata, IN
Basmati rice retail
As sales executive for Amira Basmati Rice at Food Bazaar, City Center 2, Rajarhat, Newtown, Kolkata

Nov 2009
Dec 2010
Sales Executive
M M EMPORIUM Kolkata, IN
Killer jeans, shirts and trousers retail
Worked as Sales Executive in K-Lounge (Killer Showroom) at City Center 1, Salt Lake


Arranged potential client contacts, cultivated relationships and followed through all service needs.
Jul 2009
Oct 2009
CUSTOMER SERVICE EXECUTIVE
First source Kolkata, IN
Worked as customer care executive for inbound process of Vodafone in sector v, Salt Lake.
Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.

Education

Apr 2004
Feb 2005
Higher secondary in School
Gyan Ganga Vidyapeeth

Certifications

2004
Web Centric computing
NIIT
2001
Swift Start Course
NIIT

Hobbies & Interests

  • Travelling
  • Listening Music
  • Bike Riding

Languages

English
(Fluent)
Hindi
(Fluent)
Beng
(Basic)

Get in touch with Gautam