Gautam Roy

I wish to associate myself with an organization to which I can give my best where the system and policies naturally motive people to go that extra mile with a smile. Highly motivated and positive individual with great organisational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.

Key Skills

Digital Marketing
10 Yrs
Mentoring Sales Teams
10 Yrs
Direct Marketing
9 Yrs

Professional Experience

May 2019
Present
Business Development Associate
SALES BUILT MARKETING PVT. LTD. Kolkata, IN
Website developer and digital marketing company
• Working as Business Development Associate
• Looking up website, digital marketing sales strategies for maximum benifits
• Looking up training for junior executives.

Aug 2017
May 2019
Back Office Employee
INDIAN CABLE NET COMPANY LTD. - ZEE NETWORK Kolkata, IN
Indian Cable Network Company Limited (ICNCL)
• Worked as Document controller
• Looked up for inward, outward challans and gatepasses
• Looked up for store management & store goods
• Looked up for Parking revenue collection and reporting

May 2015
Aug 2017
Cashier
NORTH POINT MOTORS Kolkata, IN
Mahindra automobile service center
• Worked with the role of Cashier , Belgachia, Kolkata
• Looking up for the customer comfort during payment
• Implementing knowledge to the customer about accessories for their cars and different payment method i.e. cash, online, cashless payment like wallet payment or card payment, etc
• Implementing knowledge to the customer about taking care of their cars i.e. regular servicing, original parts , lubrications, etc

Jul 2013
May 2015
Store Manager
LEIDENSCHAFT Kolkata, IN
Swiss watch retail
• As a Store in Charge at city center2, Newtown, Kolkata
• Following up sales, stock management and promotional activities
• Customer relationship and future analyzing
• Looking u for billing and service related issues
• Handling staff for sales growth

Jul 2011
Jul 2013
Store Manager
TIMEX GROUP INDIA LIMITED Kolkata, IN
Timex wrist watch kiosk
• As a store manager of The Time Factory(TIMEX) at city center2, Newtown, Kolkata
• Following up sales and promotion activity, stock management
• Training and monitoring junior staff
• Implementation of SOP, customer objection and client relationship management
• Handling Cash and Billing procedure

Dec 2010
Jul 2011
Sales executive
AMIRA FOODS Kolkata, IN
Basmati rice retail
As sales executive for Amira Basmati Rice at Food Bazaar, City Center 2, Rajarhat, Newtown, Kolkata

Oct 2009
Dec 2010
Sales executive
M M EMPORIUM Kolkata, IN
Killer jeans, shirts and trousers retail
Worked as Sales Executive in K-Lounge (Killer Showroom) at City Center 1, Salt Lake


Arranged potential client contacts, cultivated relationships and followed through all service needs.
Jun 2009
Oct 2009
Customer Service Executive
FIRST SOURCE Kolkata, IN
Worked as customer care executive for inbound process of Vodafone in sector v, Salt Lake.
Addressed problems in proactive and knowledgeable manner to maintain and enhance client satisfaction.

Education

Mar 2004
Feb 2005
Higher Secondary in School
Gyan Ganga Vidyapeeth

Certifications

2004
Web Centric computing
NIIT
2000
Swift Start Course
NIIT

Hobbies & Interests

  • Travelling
  • Listening music
  • Bike Riding

Languages

English
(Fluent)
Hindi
(Fluent)
Beng
(Basic)

Get in touch with Gautam