Message

Gaurav Jaitly

Professional Summary To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career. Learner with an attitude to make a good career in Networking.

Key Skills

Communication Skills
Technical Skills
Interpersonal Skills

Professional Experience

Nov 2020
Present
Customer Service Representative
Teleperformance New Delhi, IN
BPO
  •  Working for the Comcast Billing Department- Chat Process.
  • Responded to customer requests for products, services and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.

Nov 2018
Feb 2020
Customer Service Professional
Sitel India Pvt Ltd New Delhi, IN
BPO
⦁ Handling Call/Chat Process for US customers.
⦁ Assisted customers with Fraud/Identity Theft/Credit report/credit score related issues.
⦁ Refer unresolved customer grievances or special requests to designated departments for further investigation.
⦁ Trained in both Customer Service and Sales

Education

Mar 2014
Mar 2015
Higher Secondary Education in De Nobili
ICSE
Mar 2016
Mar 2017
Intermediate in St. Xaviers International
CBSE
Jul 2018
Aug 2021
Bachelor in Arts in Delhi University (SOL)
Delhi University

Quote

The expert in everything was Once a BEGINNER.

Hobbies & Interests

  • Soccer
  • Travelling
  • Binge Watching

Languages

English
(Fluent)
Hindi
(Native)

Career Aspiration

I wouldn't want to restrict my capabilities and opportunities by choosing a Title or Job Role, I would always want to keep growing along with the opportunities I get. So probably in 3 years from now, I would have made maximum utilisation of all the opportunities that came my way.

Get in touch with Gaurav