Gagan Patil

-Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution.
-Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
-Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
-Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
-Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
-Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.
-Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.

-Sourcing new sales opportunities through inbound lead follow-up and high outbound cold calls and emails.
-Meeting and acquiring deep understanding of customer needs and requirements.
-Coordinate with sales team in managing regional accounts of FnB & Retail brands.
-Ensure timely follow-ups and higher closure rate by pitching appropriately.
-Tracking and increasing revenue/GMV of all the key accounts and standalone's.
-Set-up and deliver presentations, product demonstrations, and other sales actions.
-Doing a need/opportunity analysis & Up-sell/Cross-sell the relevant products/services.
-Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
-Support and resolve customers' issues in a timely manner.

-Analysing customer requirements and presenting appropriately to grab the enquires.
-Maintaining and developing relationships with existing customers.
-Cold calling and emailing to arrange meetings with potential customers.
-Gathering market knowledge and customer information.
-Creating detailed estimation, costing and providing customers with quotations.
-Managing end-to-end sales process by communicating with design, purchase and sales departments.

-Design frameworks for a project.
-Work with industrial and packaging engineers to develop, manufacture, and market a product.
-Analyze, design and build business/technical solutions that deliver the client's goal.
-Create detailed design documentation.
-Estimate time and costs required to complete project.