Gagan Patil

Proactive and results-oriented individual with knowledge of market trends and broad set of sales and operations skills throughout career. Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

Key Skills

Account Management
Presentation skills
Communication skills
Leadership

Professional Experience

Jan 2020
Present
Senior Associate, Client Success
Razorpay Bengaluru, IN
-Manage all post-sales interactions with customers through strong relationship-building, product knowledge, planning and execution.
-Maintain a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
-Increase customer satisfaction by addressing challenges they are facing with respect to our product, understanding their domain and sharing inputs to use the product.
-Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
-Be the single point of contact for our Customers and Act as an escalation point to drive resolution in a timely, proactive manner.
-Work closely with Product and Engineering on identification and tracking of enhancement requests and bugs.
-Manage customer expectations and develop a strong understanding and acceptance of our Value Proposition and Customer ROI.
Jan 2019
Feb 2020
Team Lead
Paytm Bengaluru, IN
-Sourcing new sales opportunities through inbound lead follow-up and high outbound cold calls and emails.
-Meeting and acquiring deep understanding of customer needs and requirements.
-Coordinate with sales team in managing regional accounts of FnB & Retail brands.
-Ensure timely follow-ups and higher closure rate by pitching appropriately.
-Tracking and increasing revenue/GMV of all the key accounts and standalone's.
-Set-up and deliver presentations, product demonstrations, and other sales actions.
-Doing a need/opportunity analysis & Up-sell/Cross-sell the relevant products/services.
-Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports.
-Support and resolve customers' issues in a timely manner.
Feb 2018
Feb 2019
Management Trainee - Sales & Account Management
Sterling and Wilson Powergen Pvt. Ltd. Bengaluru, IN
-Analysing customer requirements and presenting appropriately to grab the enquires.
-Maintaining and developing relationships with existing customers.
-Cold calling and emailing to arrange meetings with potential customers.
-Gathering market knowledge and customer information.
-Creating detailed estimation, costing and providing customers with quotations.
-Managing end-to-end sales process by communicating with design, purchase and sales departments.
Apr 2015
Jun 2016
CAD Engineer
CADD Center Training Services Bengaluru, IN
-Design frameworks for a project.
-Work with industrial and packaging engineers to develop, manufacture, and market a product.
-Analyze, design and build business/technical solutions that deliver the client's goal.
-Create detailed design documentation.
-Estimate time and costs required to complete project.

Education

Apr 2016
Jan 2018
PGPM in ICFAI Business School
ICFAI University
Jan 2013
Dec 2014
Master of Engineering in Deakin University
Deakin University
May 2008
Jun 2012
Bachelor of Engineering in JSSATE
Visvesvaraya Technological University

Achievements

2020
SPOT Award - Ace in the Race
For Key Strengths, Smart work, Dedication, Agility and Integrity.
2020
Consecutive Target Achiever
For Achieving and Over Achieving the targets consecutively for 3 months.
2019
Highest Closures
Highest Closures in the month of June 2019 and May 2019

Hobbies & Interests

  • Cooking
  • Movies
  • Music
  • Reading
  • Travelling
  • Sketching

Languages

English
(Fluent)
Hindi
(Fluent)
kannada
(Native)

Get in touch with Gagan