Firoza Bi Shaikh

Seeking employment for the position of Technical Support.Under my employment, the company can trust in my earnedexpertise not only in discovering tactical strategies but alsoentrust in providing the company with the guidance needed toenhance their digital presence further and meet their objectives. Investing years to specialize in the inner workingsof the online world, my value and contribution as an employeerely on helping to voice the brand.

Key Skills

Willingness To Take Responsibility
4 Yrs
Quick Learner
4 Yrs
Customer service
2 Yrs
2 Yrs
Time Management
2 Yrs

Professional Experience

Jan 2020
Nov 2021
ITC ltd Vasco Da Gama, IN
C Businesses. ITC has diversified presence in Branded Packaged Foods, Personal Care, Education and Stationery, Agarbattis Safety Matches & Cigarettes.
SAP Billing
Preparing monthly BG,MIS & Audit reports.
Entering customer and account data from source documents
within time limits. 
Compiling, verifying accuracy and sorting information to
prepare source data for computer entry.
 Reviewing data for deficiencies or errors, correcting any
incompatibilities and checking output.
Order creation, Delivery creation, Invoice creation and other
billing related work in SAP software
Troubleshooting technical issues.
May 2019
Feb 2020
Billing Associate
Gujarat Co-opetative Milk Marketing Federation ltd Vasco Da Gama, IN
Gujarat Cooperative Milk Marketing Federation Ltd is India's largest food product marketing organisation popularly known as AMUL- The taste of India.Which aims to provide remunerative return to the farmers and also serve the interest of consumer by providing quality product
SAP billing
 Processing payments and invoices for customers .
Ensuring accurate financial reports for auditing purposes.
Monitor billing transactions and resolve account discrepancies
creating invoices and credit memos, updating customer files,
and sending invoices and payment reminders to customers.
Sep 2018
Jun 2019
Key Client Executive
ACM (Agencia Commercial Maritima Logistics Pvt Ltd Vasco Da Gama, IN
Agencia Comercial Maritima (ACM). Is a Portuguese shipping agency & logistic provider mainly for bulk cargos Sea Cargo, Air Cargo, Warehousing, Custom house handling, Cargo consolidation, Multimodal transport operations, Supply chain management, Stevedoring, Barge operations, ship Agency, Equipment handling, Steamer Agency, International Courier Service etc.
Billing in LOGICS BNG ERP & Loconav software
Maintaining Relationships with existing clients.
Client services and client acquisition.
Managing day to day activities and ensuring customer service.
Fulfilling shipping orders and other transaction within the
time period promised to customer.
Feb 2017
Sep 2018
Office Assistant
Canara Cold Storage Vasco Da Gama, IN
Canara Cold Storage is one of the leading cold storage service provider in Providing services in Frozen food ,Dairy ,ice cream and bakery products.
SAP Billing
MARG ERP billing
Material Handling (inward and outward) 
Physical verification of stock with system stock.
Preparation of MIS report on daily basis.
Tracking of stock availability in the cold storage and timely
placing order if necessary.
Providing good customer service.


Jul 2017
Jul 2018
Post Graduate Diploma in HR & Admin in TATA INSTITUTE OF SOCIAL SCIENCES
Mumbai University
May 2013
May 2016
Bachelor in Commerce in MES College of Arts and Commerce
Goa university
Apr 2010
May 2012
Higher secondary school certificate in MES Higher Secondary School
Goa board
May 2000
Apr 2010
Secondary School Certificate in ST. Therese's High School
Goa board


Diploma in office management
Progman Computer Education
Internship on recruitment and Payroll
Bosch Packaging technology


Received compliments by supervisor and co-workers
Being a quick learner , taking responsibility and timely
completion of work.
Contributed to good customer service
Satisfying customer after sales services.
Welcoming customer feedback


Time is money & knowledge is power

Hobbies & Interests

  • Cooking New Dishes, Playing badminton, Travelling



Career Aspiration

To work in a challenging job profile which provides an opportunity to enhance my technical skills and knowledge this could provide me and insight into new aspects so that it would be helpful in my career

Get in touch with Firoza Bi