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Emmanuel V D M

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Key Skills

Customer service
Oral and written communications skills.
Microsoft office
Teamwork
Selenium Automation

Professional Experience

Sep 2020
Present
CRM Executive
Vidal Health Insurance TPA Services Bangalore Urban, IN
Vidal health insurance with the mission to provide top quality TPA services to Health Insurance policyholders and be the most preferred TPA in India.
 
  • Serving Employees of HCL Technologies in understanding the Corporate Health Insurance and resolving any challenges with regards to Enrollment, Claim and Pre-Auth procedure of Insurance.
 
Jun 2018
May 2019
Customer Success
Attune Technologies Bangalore, IN
Attune Techno is a next-generation healthcare IT company that has pioneered Cloud based products designed to help the entire healthcare ecosystem.
 
Roles & Responsibilities:
 1. Handling Back end operations.
2. Updating the Preauth and Discharge status in Claim book application.
3. Updating the data tracker.
4. Portal monitoring.
5. Explaining the policy terms and conditions to customers etc. 
Sep 2017
Jul 2018
Executive CRM
AB Innovative Software pvt Ltd Bangalore, IN
AB Innovative is a business and technology solutions provider specializing in services to Small & Medium Businesses and independent software vendors.
 
Roles & Responsibilities:
 
1. Handling Front and Back end operations.
2. Updating the Preauth and Discharge status in Claim book application.
3. Updating the data tracker.
4. Portal monitoring.
5. Explaining the policy terms and conditions to customers etc. 
Sep 2015
Oct 2017
Domain Specialist
Remedinet Technologies Bangalore, IN
Remedinet provides the advanced framework for the automation of health insurance Preauth & claims administration management in Government.
 
Roles & Responsibilities:
1.Manual Testing on the requirements which client has been given.
2.Technical support for the Application.
 3.UAT Explanation.
 4.Preparing BRD & MOM 

Education

May 2017
May 2019
Master of Business Administration in St. Joseph's Institution MBA Twinning Programme
Pondicherry university
May 2011
Apr 2015
Bachelor of Science in Veerashiva Degree College
Vijayanagara Sri Krishnadevaraya University (VSKU)
May 2007
Apr 2011
PUC in Nalanda PU Colege
Karnataka PU Board
May 2006
Apr 2007
SSLC in Wardlaw High School
Karnataka State board

Achievements

Best Sorter
 
  • Contributed to good customer service
  
  • Received awards
 

Hobbies & Interests

  • Food Tasting
  • Playing Cricket
  • Listening songs

Languages

English
(Fluent)
Telugu
(Fluent)
Hindi
(Fluent)
Kannada
(Fluent)

Career Aspiration

Owning a business can provide people with personal and financial freedom. Many people have the goal of being an entrepreneur in their area of expertise.

Get in touch with Emmanuel