Message

Divyani Singh

I'm a very curious kind of person for exploring new trends and technologies to turn them into opportunities for my self. I'm very quick learner, punctual and very disciplined for my work ethics.

Key Skills

Microsoft Excel
Accounting Management
Communication Skills
Digital Strategy
E-Mail Writting
Team Management

Professional Experience

Jul 2023
Present
Assistant Manager
PNB MetLife Insurance Gurgaon, IN
I am the part of sales team and handling customer non-grievance complaints.
Jul 2019
Jul 2023
Assistant Manager
MAX LIFE INSURANCE Gurgaon, IN
Maxlife Insurance Pvt. Ltd.
  • I was handling CXO/CEO/GRO/MD escalations (Axis & Yes bank) and IRDA grievance cases.
  • I used to publish internal reports like: Team dashboard, WIP report, write-back report, closure reports and interim reports.
  • I have managed ORM (Online reputation managemen) team, where, i have handled social media and senior management escalations. 
  • I have managed a group of 8 new comers and helped them in knowing the process. 
  • I was the SPOC for the zones (East and North) in which i have helped 150+ employees in processing the queries raised by the customers.
  • I have also managed the recovery cases and helped my team in getting the amount back from the wrong customers.
Mar 2018
Jun 2019
Process associate
Genpact Gurgaon, IN
Genpact India Pvt. Ltd.
  • Worked for Max Life Insurance Service Desk as a process associate.
  • I was the part of POS (Policy owner services) team and handled customer service request.
  • I moved to refund team and handled financial payouts of the customers.
  • I moved in QSD (Quality Service Department) and handled customer query, request and complaints. 

Education

Aug 2012
Aug 2015
B.com in Chaudhary charan singh university
Meerut University
Mar 2011
Mar 2012
Intermediate in Dev Memorial Sr. Sec. School
CBSE
Mar 2010
Mar 2011
High school in Dev Memorial Sr. Sec. School
CBSE

Certifications

2017
PG Diploma in Computer Accountancy and Taxation
Lucknow university

Achievements

2018
Silver & Bronze Award
Awarded internally for three quarters like Silver & Bronze Award.
2019
Maximum Appreciations
Awarded for maximum customer'  appreciation for 13 months.
2021
Star of the Quarter
Awarded with Star of the quarter (5 times) for getting 100 % accuracy and top performer. 
2022
Yellow Belt Project (Maximizer)
I have completed yellow belt project, where, YTD target was closing 40% cases within 1day. And, i have closed 70% cases within 1day.
2023
Top Performer
I have received top performer award for 3 months- April’2023, May’2023 & June’2023.
2023
Saviour Award
I have received the certificate as Saviour. 
2024
Top Performer
I have received the top performer certificate for 4 month in PNB MetLife- Aug’2023, Nov’2023, Jan’2024 and Feb’ 2024.
2024
Star of the Quater
I have received the start of the quater award for 2 quaters in PNB MetLife- OND’2023 and JFM’2024.

Quote

Wake, arise and stop not until you achieve your goal.

SWAMI VIVEKANANDA

Hobbies & Interests

  • Dancing
  • Reading
  • Travelling
  • Listening songs
  • Adventure

Languages

Hindi
(Native)
English
(Native)

Career Aspiration

In the next 3 years I see myself equipped with loads of running advanced technologies and other professional skills which could groom my career on a greater scale.

Get in touch with Divyani