Divyani Singh

I am handling social media and senior management escalations. 

I have published internal reports like: write back report, closures and interim reports.
 
I have also managed a group of 8 new comers and helped them in knowing the process. 

I was SPOC for the zones (East and North) in which I have helped 150+ employees in processing the queries raised by the customers.

I have also managed the recovery cases and helped my team in getting the amount back from the wrong customers.

Worked for Max Life Insurance Service Desk as an Associate