Jul 2019
Present
SENIOR ASSOCIATE
Genpact
Gurgaon, IN
Genpact India Pvt. Ltd., Gurgaon, India
Process Associate, Mar 2018 - Jun 2019
Worked for Max Life Insurance Service Desk as an Associate.
Maxlife Insurance Pvt. Ltd., Gurgaon, India
Senior Associate, Jul 2019 - Present
I am handling social media and senior management escalations.
I have published internal reports like: write back report, closures and interim reports.
I have also managed a group of 8 new comers and helped them in knowing the process.
I was SPOC for the zones (East and North) in which I have helped 150+ employees in processing the queries raised by the customers.
I have also managed the recovery cases and helped my team in getting the amount back from the wrong customers.
Senior Associate, Jul 2019 - Present
I am handling social media and senior management escalations.
I have published internal reports like: write back report, closures and interim reports.
I have also managed a group of 8 new comers and helped them in knowing the process.
I was SPOC for the zones (East and North) in which I have helped 150+ employees in processing the queries raised by the customers.
I have also managed the recovery cases and helped my team in getting the amount back from the wrong customers.
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