Feb 2022
Present
Senior Analyst
Allsec Technologies
Chennai, IN
Project - US Collections - PBI
- AR specialist - We analyze and study the customer's financial creditability in order to receive payment in a timely manner and to maintain consistency.
- Understanding of Accounts Receivables process.
- Follow-up with customers via emails and phone calls (inbound and outbound calls) to ensure timely collection of payments for assigned portfolio.
- Maintain detailed post correspondance update on accounts receivables records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for and miscellaneous differences are cleared.
- Collaborate with various stakeholders (Billing, Finance, Tax, Customer Service) to resolve customer disputes and queries to establish and maintain good client relationships both internally and externally.
- Monitor high risk accounts and ensure timely escalation of challenges and management
- Continually, look at the ways to improve the customer experience,
- Assist in streamlining and improving the accounts receivable process by identifying areas of improvement.
- Meet the monthly productivity goals.
- Reconcile complex accounts and have excellent attention to detail.
OTHER ROLES:
I have provided knowledge transfer to the new joiners and helped with handling calls.
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