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DIVYABHARATHI A

 Detail oriented individual with 42 months of experience, who is willing to work for an organization which provides me the opportunity to improve my skills and knowledge to grow along with the organization objective. 

Key Skills

Good Communication - written and oral skills
Flexible and willing to learn
Effective interpersonal skills
Ability to be a team player

Professional Experience

Jan 2022
Present
Senior Analyst
Allsec Technologies Chennai, IN
Project - US Collections - PBI (Amazon)
 
  • AR specialist - We analyze and study the customer's financial creditability in order to receive payment in a timely manner and to maintain consistency.
  • Providing customer service and understanding the needs of the client
  • Responding to customer's email requests/queries within the SLA with proper resolution.
  • Outbound calls will be made to get remittance for the unapplied payments and check with customer regarding outstanding/past dues on the account.
  • Also, handled inbound calls and assist customers based on their query.
  • Follow up with customers to obtain the remittance for the unapplied payments and credit memos on the account.
  • To procure positive feedback from the customers through customer satisfaction.

Apr 2021
Feb 2022
Senior Representative, Operations
Concentrix Daksh Services India Private Limited Chennai, IN
Project - US collections - Micron

  • Preparation of Statement of Account and Reports
  • Collections and Reconciliations
  • Cash application
  • Write offs and Refund
  • Outbound calls made to customer requesting remittance for the current payments and unapplied payments.
Apr 2018
Nov 2019
Associate
ENoah isolution Chennai, IN
Project - US Life Insurance - Back9

  • Handled both inbound and outbound calls with customer and doctors office for their medical examination to be completed at appointment time.
  • Handled emails regarding life insurance
  • Resolving customer queries & explain the insurance applied
  • Do follow ups & clear end to end process between the client and customer.
 

Education

Jun 2015
Apr 2018
BSC CS in Tagore College of Arts and Science
Madras University

Achievements

eNoah isolution
  • Awarded as the STAR OF THE MONTH for the month of July 2019
Allsec Technologies
  • Awarded as the STAR OF THE MONTH for the month of March 2023.

Hobbies & Interests

  • Cooking
  • Listening Music

Languages

Tamil
(Native)
English
(Native)

Get in touch with DIVYABHARATHI