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DIVYA P

Experienced and enthusiastic Telemarketer with excellent customer service and marketing skills. Adept in making sales phone calls to effectively convey a message and relay information about a product or a service. Committed to working professionally and diligently on behalf of a company. Skilled in remaining calm and courteous during high-pressure situations.

Key Skills

Advanced Marketing Skills
Interpersonal skills
Strong Customer Service Skilss
Knowledge of Product and Services
Creative Problem Solving

Professional Experience

Mar 2023
Feb 2025
Telemarketer
Club Mahindra Holidays and Resorts Chennai, IN
Club Mahindra Holidays and Resorts offers premium vacation experiences across India and abroad, with luxurious resorts, exclusive amenities, and top-notch service.
  • Utilized my advanced marketing skills to promote and sell Club Mahindra Holidays and Resorts packages to potential customers over the phone
  • Demonstrated strong interpersonal skills in building rapport with customers and understanding their vacation preferences and needs
  • Handled customer inquiries, resolved issues, and provided excellent customer service to ensure a positive experience for all customers
  • Utilized my knowledge of Club Mahindra's products and services to effectively communicate the benefits and features to potential customers
  • Applied creative problem-solving skills to address customer concerns, overcome objections, and close sales successfully
Feb 2022
Jun 2023
Tele sales
BYJUS ONLINE EDUCATION Chennai, IN
BYJU'S Online Education is an innovative learning platform that provides engaging and personalized online courses for students of all ages and levels.
  • Utilized advanced marketing skills to effectively communicate the features and benefits of BYJUS Online Education products to potential customers
  • Demonstrated strong interpersonal skills while building rapport with customers, understanding their needs, and providing personalized solutions
  • Provided excellent customer service by addressing customer inquiries, resolving issues, and ensuring a positive experience throughout the sales process
  • Utilized my knowledge of BYJUS products and services to accurately answer customer questions and provide detailed information to assist with their decision-making process
  • Displayed creative problem-solving skills to overcome objections, address customer concerns, and ultimately close sales by effectively demonstrating the value of BYJUS Online Education
  • Consistently maintained excellent phone etiquette, ensuring professional and courteous communication with customers and enhancing the overall customer experience

Education

Dec 2016
May 2021
B.E (electronics and communication) in Loyala institute of technology
Anna University

Certifications

2023
Best Telemarketer for year 2024 Certification
Club Mahindra Holidays and Resorts
2022
BEST PERFORMANCE
BYJU'S

Achievements

2014
BEST PERFORMANCE
Utilized advanced marketing skills to effectively engage potential customers and secure sales, consistently exceeding targets by 20%. Demonstrated strong interpersonal skills in building rapport with clients, resulting in a high customer retention rate. Utilized in-depth knowledge of products and services to provide tailored solutions to customer needs. Applied creative problem-solving to resolve customer inquiries and complaints efficiently, earning high praise from satisfied clients.
BEST performance
Achieved top performance as a Telecaller at Club Mahindra Holidays and Resorts by consistently demonstrating advanced marketing skills, strong interpersonal skills, and exceptional customer service. Leveraged my knowledge of products and services to effectively engage with customers and address their needs. Utilized creative problem-solving strategies to overcome challenges and provide solutions. My dedication to excellence and professionalism allowed me to exceed expectations and deliver outstanding results.

Quote

It is our choices that show what we truly are, far more than our abilities.

J.K. Rowling

Hobbies & Interests

  • Clubbing
  • Cooking
  • Dancing
  • Ice Hockey
  • Ice Skating
  • Music

Languages

English
(Basic)
Tamil
(Native)

Career Aspiration

Seeking employment with company as an Experienced Telemarketer that will allow for a motivated and enthusiastic professional to utilize exceptional sales and customer service skills. Looking to secure a position as an Experienced Telemarketer for company that will incorporate customer service.

Get in touch with DIVYA