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Dipali Bodke

Dedicated and customer-focused consultant with a successful background in leading highly performing teams to meet or exceed objectives. A tactical and inspiring team builder with experience in training, team development, managing events and delivering excellence.

Key Skills

Customer Relationship Management
Digital marketing
Event management
Operations Management
Time Management
Communications

Professional Experience

Jul 2020
Present
Head - CRM & smmart Global
smmart Training and Consultancy Services Pvt. Ltd. Mumbai, IN

  • Produced communication strategies to meet client's KPIs.
  • Coordinated & hosted multiple webinars leading to 50+ successful events for customers across locations
  • As a team leader led special projects across locations like Kerala,Middle East for  promoting close cooperation to share information and develop satisfactory solutions to successfully deliver various services. 
  • Developed entire CRM platform for the organization to generate system based reports to monitor the profitability of events.
  • Responsible for monitoring various company databases to ensure accuracy of inventory.
 
Jul 2017
Aug 2020
Manager - Corporate RAVE
smmart Training and Consultancy Services Pvt. Ltd. Mumbai, IN
 
  • During 2 years as reviewer, received 4.2 rating on performance evaluations for outstanding service in performing duties, actively volunteering, and proficiency in problem solving and delivering within timelines set.
  • Worked tirelessly to resolve customers problems to their satisfaction, which resulted in a loyal customer base and testimonials as token of accomplishment.
  • Maintained and controlled all confidential audit reports and information about clients at the head office 
  • Implemented strong management practises and customized towards the implementation at customers organization across India for various industries.
  • Assisted in organizational transformation work in accordance to the goals set by clients. 

Nov 2016
Aug 2017
Deputy Manager
smmart Training and Consultancy Services Pvt. Ltd. Mumbai, IN
 
  • Initiated analysis of customer grievance to effectively reach a satisfactory conclusion with  all parties concerned.
  • Using Google Docs to document all information from customer/client calls and onsite review done by team members. 
  • Responsible for coordinating multiple workshops and lead 200+ events across locations
  • As needed, arranged for and/or conducted induction (Administration, Review Division) for new team members.
  • Collected subject matter for upcoming meetings and events, created the agendas , sent out automatic notifications to attendees and executed it successfuly on monthly basis
 
Jan 2014
Dec 2016
Senior Executive Administrator
smmart Training and Consultancy Services Pvt. Ltd. Mumbai, IN
 
  • Handled front desk task for 3 months along with general administrative services by managing budget and cost optimized measures effectively.
  • Sourced new vendors for current and new office setup, prepared agreements and negotiated on cost by 15% with set expectations.
  • Managing travel desk solely for 70+ team members, prepared SOP to contorl travel budget. 
  • Planned and implemented logistics for internal/external events and meetings (350+) across locations for employee meetings, workshops, conferences, leadership events and team outing
  • Assessed staff performance and provide coaching and guidance to ensure maximum efficiency 

Education

May 2014
Apr 2015
Bachelor of Commerce in
Mumbai University
May 2009
Jun 2020
Diploma Course in Aviation & Hospitality in Frankfinn Institute Of Air Hostess

Languages

English
(Fluent)
Hindi
(Fluent)
Marathi
(Fluent)

Get in touch with Dipali