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Dinesh Gopi

Experienced Associate with more than 9 years of increasing responsibilities in the information technology and services industry. Proven diagnostic abilities with attention to detail and ability to work effectively in a fast-paced environment. Skilled in Sales, Customer Relationship Management (CRM), Salesforce.com, Account Management, and Project Management.

Key Skills

Project Management
Customer Relationship Management
Business Relationship Management
Client And Stakeholder Relationship Management

Professional Experience

Apr 2017
Present
Senior Associate.
Athenahealth Chennai, IN
Athena is a private American company that provides network-enabled services for healthcare in the United States. The company has a network of more than 160,000 providers and 110 million patients and offers a suite of services to manage medical records, revenue cycle, patient engagement, care coordination, and population health.
  •  Proactive and customer-focused professional with demonstrated skills in streamlining customer services function by designing innovative systems and processes to generate high-value propositions for the customers. Having in-depth exposure to the areas viz. Customer Service, customer interface, training and administration
  •  Excellent temperament to multi-task and coordinate various activities under high pressure & time constraints
  •  Capable of conducting root cause analysis of failures and devising prompt breakdown solutions with minimum turnaround time; experience in analysis and creativity to form productive systems and strategic business partnerships, also, possess knowledge in Lean Methodologies 
  • Partnered with senior business and product leadership and acted as a liaison for operational tasks and incidents related to interfaces
  • Responsible to determine both individual performance and team goals and ensure alignment with the overall needs, goals, and objectives of internal personnel

Jul 2013
Mar 2017
Senior Client Relationship Associate
Trimble Chennai, IN
  • Responsible for Professional Services of Trimble FSM – Implementation, Customer Onboarding, Customer Support, Cancellation, and Retention. Oversee multiple processes and initiate Business Process improvement (BPI).
  • Maintain and submit periodic metrics to senior management
  • Worked as a SPOC to an assigned group of existing client contacts, pro-actively growing and established a network of clients, and ensured client retention and satisfaction.
  • Managed long-term relationships with key and strategic clients.
  • Well-equipped for handling customer inquiries by studying products, services, and service processes.


May 2011
Jun 2013
Technical Consultant
Sutherland Global Services Chennai, IN
  • Provided Tech Support Engineer for Intuit products, handled customers across the United States on configuration and maintenance of Intuit products 
  • Involved in product installations, virus troubleshooting and handled Network Issues 
  • Provided product-based information on the different product of Intuit 
  • Handled the task of explaining services and answering questions to clients 
  • Closely Observed Turn-around-Time of the call achieve TAT performance; provided Technical Support in the achievement of the goal 

Education

Jun 2006
Mar 2009
Bachelor of Computer Application in
Dr C V Raman University

Certifications

2019
Technology for Product Managers
LinkedIn
2019
Managing Project Stakeholders
LinkedIn

Get in touch with Dinesh