Enthusiastic and hard-working Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing Guest satisfaction.

Key Skills

Excellent Written and Verbal Communication Skills.
Working knowledge of computer. e.g. MS Word/Excel
Willingness To Take Responsibility
Commitment of highest quality outputs.
Good Adaptability.
Good at Time Managment & Steadiness Under Pressure
Guest Handling.
Team Handling.
Strong Guest Service.
Training
Willing to go beyond call of duty as per required

Professional Experience

Mar 2018
Apr 2020
Restaurant Manager
Indian Delights Restaurant Gurgaon, IN
Managed different areas of Restaurant and Banquet operations such as guest relations and inventory control.
To prepared daily sales report and cover analysis report.
Specialized in training and motivating to new staff regarding their work and responsibilities.
Scheduled working hours of staff and rotation of shifts.
Assisted the guests in answering their queries regarding food quality and service.
Maintained the cleanliness and sanitation standards of the restaurant by routine checkup of the cleaning done by facilities staff.
To menu planning and to prepare food cost report.
To planning well for In-Door Events and Out-Door Events, So each event runs smoothly.
To develop a relationship with regular guest.
To take reservations for Dining guests and Event guests.
Follow up new deals with online food delivery platforms such as Swiggy, Zomato, Dine Out, Make My Trip etc.
Jul 2017
Mar 2018
Sr. Bar Supervisor
Hotel Mosaic Noida, IN
To ensure the bar operation including opening, closing and service.
To ensure all bar storage and stock areas are left clean at the end of service.
To ensure high standards of guest service at all times and to be an exemplar for the team in excellent guest service delivery.
To ensure new staff are inducted and trained in their role and to assist in the ongoing training.
To cash up daily takings in preparation for account department in line with procedures.
To managed ordering of beverages and other required things from the store department.
To managed Inventory control on daily basis.
Nov 2015
Jul 2017
F&B Supervisor
Hotel Misaki Faridabad, IN
Managed the Restaurant, Banquet and In-Room Dining.
Monitored quality control specifications.
Conduct daily inventory.
Maintained accurate daily paperwork including payroll and inventory.
Participate in interviewing and hiring staff, service training.
Conduct training to staff regarding servic. related good standard 
Oct 2014
Oct 2015
Bar Attendant
Medhufushi Island Resort Meedhoo, MV
Serve alcoholic and non-alcoholic drinks to guests.
Mix ingredients to make cocktails and garnish accordingly.
Collect payment from the guest tables and operate cash register.
Refill drink in racks and cigarette in dispensers.
Apr 2013
Oct 2014
Sr. Guest Service Associat
Hotel Radisson Blu Kaushambi Ghaziabad, IN
Escorting guests to tables.
Answering phone calls and giving basic information on reservations, availability, restaurant hours and services.
Providing menus to guests, taking orders and serve them accordingly.
Clearing table as guests complete their meals and preparing tables for next guests.
Maintained inventory register and Bill register of the outlet.
Dec 2010
Mar 2013
Steward
Hotel Park Plaza Noida, IN
Cleaning and setting tables.
Welcoming Guests, Seating them, serving them water and delivering food and beverages.
Keeping menus clean and presenting them to Guests.
Stocking side station of restaurant with napkins, utensils, trays and condiments etc.
Apr 2009
Oct 2009
Hotel Management Trainee
Hotel Jaipur Palace Jaipur, IN
Worked in F&B Service, F&B Production, House Keeping, and Front Office for 45-45 days in each departments.

Education

Sep 2007
Oct 2010
Bechelor Degree of Hotel Management in Subhash Bose Institute of Hotel Management
Punjab Technical University, Jalandhar Punjab

Achievements

2012
Bravo Certificate
Hotel Radisson Blu, Indor, Madhya Pradesh, India in during IPL Match.
2014
Employee of the Month
Hotel Radisson Blu, Kaushambi, Ghaziabad, Uttar Pradesh, India

Hobbies & Interests

  • Watching movies
  • Internet Surfing

Languages

ENGLISH
(Fluent)
HINDI
(Fluent)

Get in touch with Dinesh