DK
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Dharna Kapoor

With excellent interpersonal and communication skills, I am highly personable and friendly, gaining customer trust and loyalty quickly and consistently. I am great listeners which enables me to personalize each customer’s experience. With a professional demeanor, I help businesses increase their sales through relationship building, a professional, stylish and with positive attitude. In order to juggle many clients, I am also a multi-tasker with time management and organizational abilities.

Key Skills

Customer Relationship Management
Developing Sales Collaterals
Interpersonal Skills
Target Achiever

Professional Experience

Dec 2019
Present
Fashion Consultant
Reliance Brand Limited New Delhi, IN
  • Created sales pitch and introduced product lines to customer.
  • Approached customers and assessed their needs.
  • Facilitated trials and suggested outfits.
  • Enhanced fashion Sales and prepared reports timely.
  • Maintained Fashion Sales inventory.
  • Created dynamic window displays and dressing mannequins.
  • Maintained latest trends and forecasting in fashion industry.
  • Assisted in photo shoots, promotional and charity events.
  • Maintained store cleanliness.

Sep 2018
Dec 2018
Customer Service Executive
Virgin Atlantic International Airlines New Delhi, IN
  • Verifying and inspecting passenger documentation
  • Assisting passengers with self-service check-in
  • Making public address announcements whenever required
  • Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software


May 2017
Sep 2018
Customer Service Executive
Swiss Airlines New Delhi, IN
  • Verifying and inspecting passenger documentation

  • Assisting passengers with self-service check-in

  • Maintaining high standards of security and services at the airport

  • Making public address announcements whenever required

  • Operation computers and other specialist equipment such as scanners, air-bridge and airline-specific software


Education

Jun 2014
May 2017
BA in Delhi University
Delhi University
Mar 2013
Mar 2014
Intermediate in Maharaja agrasain adarsh public school
Mar 2011
Mar 2012
Matriculation in Maharaja agrasain adarsh public school

Hobbies & Interests

  • Badminton
  • Dancing
  • Music

Languages

Hindi
(Native)
English
(Fluent)
Punjabi
(Fluent)

Career Aspiration

I believe that experience is the only key to success and it can only be achieved by knowing the work from each level. I chose to be a Department Manager though I want to grow with the hierarchy of the industry so that I can get a chance to experience all levels that will maintain my success.

Get in touch with Dharna