With 3 years of experience as a Team Lead, I have honed my leadership skills and expertise in guiding and motivating teams to achieve their goals. I excel in creating a positive and productive work environment, fostering collaboration and communication among team members. My strong organizational and problem-solving abilities enable me to effectively manage projects and overcome challenges. I am dedicated to developing team members' skills and helping them reach their full potential, resulting in successful outcomes for the team and the organization.

Key Skills

People management
Collaboration & Delegation
Decision Making
Performance Management (Talent Management)
Team Engagement
Coaching and Mentoring
Active listening
Problem-solving skills

Professional Experience

Jan 2021
Present
Team Lead
Cimpress India Private Limited Ahmedabad, IN
  • Managing a team of enthusiastic Design Artists to consistently achieve and sustain key performance metrics through sustainable quality, efficiency, and customer satisfaction.
  • Enhancing overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Motivating team members to be better at what they are doing by recognizing, appreciating their efforts, values, etc.
  • Facilitating interactive discussions among team members to promote shared understanding of workflow processes, resulting in enhanced productivity and efficiency.
  • Promoting a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhancing comprehension of management routines for team members and ensuring their adherence to operational processes diligently.
  • Contributing to cross-functional team in hiring best available talents and supporting organization's hiring goals
  • Collaborating with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Serving as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Mar 2016
Feb 2021
Subject Matter Expert
Cimpress India Private Limited Ahmedabad, IN
  • Provided direct support to designers in handling customer requests and design-related issues.
  • Enhanced visibility for team leads by conducting data analysis on quality issues and efficiency through audits, enabling effective coaching of team members.
  • Served as go-to expert for resolving technical challenges, enabling smoother project progression.
  • Worked alongside team leaders to optimize the performance of team members, leading to improved key performance metrics through tailored action plans.
  • Facilitated the transition of inexperienced team members into productive contributors through personalized onboarding.
  • Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
  • Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
  • Facilitated workshops to disseminate best practices across the organization, leading to improved efficiency.
Oct 2013
Apr 2016
Graphic Designer
Cimpress India Private Limited Ahmedabad, IN
  • Efficiently handled customer inquiries to ensure prompt resolution while consistently meeting quality standards and adhering to defined SLAs.
  • Served as an engaged member of team meetings, contributing to efforts aimed at improving customer satisfaction.
  • Managed multiple design projects simultaneously, prioritizing tasks effectively and meeting tight deadlines consistently.
  • Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.
  • Demonstrated a strong ability to learn new products and services quickly.
  • Participated in brainstorming sessions with cross-functional teams to generate new ideas and creative solutions for various projects.

Education

Jun 2009
May 2013
Bachelor of Engineering in BVM Engineering College
Gujarat Technological University (GTU)

Certifications

2023
Certified Lean Six Sigma white belt
AIGPE
2024
Three laws of performance
Vanto Group

Get in touch with Dharmesh