Dhananjay Shetty Online Resume

Oct 2020

Present

Concierge Staff Member

WhiteHat Jr Mumbai, IN

WhiteHat Jr is a Coding Institute teaching Maths and Coding Curriculum to Children

Handled day-to-day running of Class Booking ensuring high levels of productivity and progression.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
Prepare sales contracts ensuring adherence to law-established rules and guidelines
Keep records of sales, revenue, invoices etc.
Provide trustworthy feedback and after-sales support
Build long-term relationships with new and existing students.
Suggest right curriculum and subjects to the student after listening to the students needs thus selling our products/educational services.

Jun 2018

Sep 2020

Senior Logistics Executive

Manash Lifestyle Private Limited Mumbai, IN

Manash Lifestyle Private Limited also well-known as Purplle is an E-commerce industry selling cosmetic and well-being products on an online platform.

Worked with vendors to schedule more than 1000 daily pickups and 4000 weekly deliveries. Was also Handling 3rd party Vendors pickups/return process and other queries related to the orders and application. Coordinating with Courier partners and warehouse team on all aspects of pickups/deliveries/Stock checks, was sending Day-in an Day-out reports to the Managers.
Tracked orders and notified customers of status or potential delays.
Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
Liaised between warehouse personnel and customer to facilitate account and operational needs.
Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Produced weekly status reports detailing logistic operations and problems.

Feb 2015

Mar 2018

Senior Warehouse Associate/Sales Officer

DPB Foods and Flavours Mumbai, IN

DPB Foods and Flavours is an import and export company dealing with all types of Pharma Products.

Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Worked closely with organizational leaders to develop target income goals
Completed timely and accurate daily target logs to keep internal reporting accurate and effectively track materials movements.
Boosted warehouse operations efficiency by overseeing dispatching and setting optimal employee schedules.
Onboarded, trained and supervised 5-person warehouse staff with strong record of meeting schedule and performance goals.
Developed sales and expense reports and forwarded the same to the reporting manager.
Created best strategies to increase customer purchases.

Nov 2011

Aug 2014

Senior Customer Sales Executive

Sutherland Global Services Mumbai, IN

Sutherland Global Services is a KPO outsourcing business from the 3rd parties.

Responded to customer requests for products, services and company information.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Educated customers on promotions to enhance sales and upgraded the product.
Offered advice and assistance to customers, paying attention to special needs or wants in regards to product requirements.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Dhananjay Shetty