Message

Devashish Sharma

Highly organized and accomplished individual well-versed in monitoring market conditions and organizational changes to promote product or service options to customers. Effective in building connections, demonstrating products and maintaining consistent productivity. Conversationalist with forward-thinking and performance-oriented nature.

Key Skills

Numerate
Culinary Arts
Writing
Customer Service
Account Management
Microsoft office

Professional Experience

May 2019
Jan 2021
Senior Associate
Telus International India Noida, IN
  • Demonstrated products and features to customers, answered questions and overcame objections.
  • Employed effective problem-solving techniques, increasing client satisfaction ratings.
  • Maintaining a consultative approach to appreciate client relationship.

Aug 2017
Oct 2018
Senior Associate
Personiv (TELUS) Gurugram, IN
  • Resolving customer concerns related to installation, repair or billing issues of their existing services.
  • Consistency in maintaining positive client satisfaction ratings.
  • Demonstrating additional products and services by analysing client's account.

Oct 2013
Jul 2016
Technical Sales Associate
The Phone Support Jaipur, IN
  • Resolving customer issues related to installation, repair and reliability of service.
  • Consulting by providing a complementary audit of system to suggest relevant prodcuts and service.
  • Balancing the customer satisfaction and retention ratio for the team.

Education

Mar 2009
Apr 2010
Higher Secondary Certificate in DPS
CBSE
Mar 2007
Apr 2008
High School in Modern School

Languages

Hindi
(Native)
English
(Fluent)

Get in touch with Devashish