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Deepraj Yadav

Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach.

Key Skills

Customer relationship management
Operations Management
Communication skills

Professional Experience

Jul 2021
Mar 2023
Computer operator
Madhya pradesh rajya sahakari bank mydt Bhopal, IN
worked as an computer operator 
Jan 2017
Mar 2018
Customer Service Executive
Vertex customer management solution pvt. ltd. Bhopal, IN
Vertex India is a leading integrated end- to end solution providers across Business Process Outsourcing, Customer Management Outsourcing and IT Services, serving host of clients across many sectors. Our over 10,000 professionals specialize in unlocking value by providing excellent service to our client's customers, while delivering desired business outcomes. By building "same side of the table" relationships, we provide powerful insights and deliver solutions that improve customer experience, reduce cost-to-serve and increase profitability.
Addressed on average 120 inbound customer calls daily
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands

Education

Jul 2016
Aug 2019
Bachelor Of Computer Application in Extol Institute Of Management
Barkatullah university

Quote

THE MORE YOU LEARN, THE MORE YOU EARN.

Hobbies & Interests

  • Cricket
  • Listen music

Languages

Hindi
(Native)
English
(Fluent)

Career Aspiration

In the next five years, I envision myself in a leadership role within the BPO industry. I am eager to continue developing my skills, gaining expertise in various BPO functions, and contributing to process improvements.

Get in touch with Deepraj