Message

Deepika K

Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Key Skills

Customer support needs assessment
Software update installation
Anti-Virus software installation
Troubleshooting proficiency
Application Installation
Software fault diagnosing
Technical issue analysis
Customer service expert
Azure portal
Intune Management
Team Lead
Technical support

Professional Experience

Jan 2020
Present
Team Lead
LTI Mindtree Chennai, IN
I'm being a knowledgeable in handling and operating a high-end store and is fairly well-versed in the work, strategies, and procedures.
  Provide technical guidance and mentorship to team members.
  Make strategic technical decisions to ensure the alignment of projects with business goals.

Education

Aug 2015
Apr 2019
Bachelor of engineering. in JNN institute of Engineering
Anna University

Certifications

Dotnet
Customer Analytics
Java SE Certification
Kaasiv infotech

Hobbies & Interests

  • Selected in Radio Mirchi at 2022
  • Creating motivation videos using own voice
  • Helping for blind orphanage and elder home

Languages

English
(Native)
Tamil
(Native)
TELUGU
(Fluent)

Career Aspiration

I aspire to work in an organization where I will be an asset in its operation and growth, and the same time develop and refine my knowledge and skills in my areas of interest. Youth, Energetic, Competent with a high sense of responsibility

Get in touch with Deepika