Message

Deeksha Gupta

Account Handling, Client Servicing, an effective decision maker and a diligent team player withproven expertise to work accurately and quick prioritize tasks. Looking forward to work in acompany, where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Key Skills

Microsoft Excel
Microsoft Office
Communications to customers
Benefits Analysis
Action-oriented

Professional Experience

Jan 2020
Present
Solutions Delivery Analyst
Wipro HR Services India Pvt Ltd Delhi, IN
  • Managing benefits administration (health, dental, vision, FSA, HSA, Life Insurance, Disability, etc.) including determining eligibility, enrolment and presentation of benefits programs.
  •  Manage vendor relationships and serve as the point of contact on issue resolution for participants.
  •  Ensure compliance to all federal and state laws, and client specific requirements.
  • Resolve benefit-related issues and respond to queries and requests in a timely manner.
  • Closely work on the ICAT testing of the Annual Enrollment implementation and periodic process audits. Participate in annual open enrollment.
  •  Participates in identifying and implementing process improvement opportunities Involved in transition activities and streamlining process.
  • Works on COBRA and  Direct Bill and Payments monthly and weekly process.
  •  Responsible for leave tracking and coordinating benefit premium payments.

List of Clients
CVS Caremark| Autonation
May 2017
Dec 2019
Senior Assistant
Li & Fung India Pvt Ltd- BPO Wing Delhi, IN
Promoted from Assistant to Senior Assistant in April 2019

Expert at coordinating tasks of numerous internal divisions and external agencies to ensure rapid, accurate delivery of equipment, materials, and resources. Advanced expertise in reviewingPurchaseorders, invoice and shipping manifests to ensure full compliance with local customs and internationalregulations.

Work completed before time to meet KPIs (Key Performance Indicator). Worked on Excel, PPT and Word sheets prepared reports for numerous process (KPI met, productivityof individual and monthly productivity of each division) to be submitted on weekly,monthly, quarterly,half yearly and yearly based.

  • Monitored the entire process (Order Creation to Order Shipment) coordinating with theCustomer and Supplier respectively. ( Sourcing Offices - India, China, Vietnam, Thailand,Korea, Hong Kong, Taiwan).
  • Prepared sample links for shipments and new orders.
  •  Monitored the workshop work flow for 5-6 employees.
  • Took corrective action in the case of accidents and delays to minimize extra expenses.

List of Clients
Tommy Hilfiger | The William Carters Company Limited | BELK | Walmart
Jan 2017
Apr 2017
Media research analyst & client servicing
Span Communications – Advertising agency Delhi, IN
Responsible for serving as a day-to-day point of client contact. Research and prepare client presentations, report and conduct in-person client meetings.

Dealt with client issues investigating and finding answers resolving issues providing assistanceor directing them to appropriate parties. 2. Utilized latest training support standards and procedures to provide high level of customer service. 3. Ensured that customers received contractual service expectations. 4. Kept operation running taking a minimum of 10 calls perhour. 5. Responsible for preparing and presenting creative work to clients for modification andapproval. 6. Responsible for making tender (especially govt based clients).

Worked with the communications team to drive internal promotion of company programmes,initiatives, guiding principles and mission. Coordinated and participated in promotional activities and trade shows.

List of Clients
Energy Efficiency Services Limited | Export Promotion Services & Supporting Council | GAIL.
Feb 2014
Jan 2017
Media research analyst & client servicing
Concept Communications Ltd- research wing (BIU) Delhi, IN
Addressing client’s requirements; managing pilot projects by formulating new research reports, customizing business solutions. Analyzing and Tracking client's & competitor’s data for preparing mediaresearch reports like media visibility report, competition analysis, press releasereport.

  • Handling client/competitor's escalations and all customer relations issues.
  • Tracking and Monitoring Media's Press Releases, providing the clients most updated data. 
  • Managing client/customer expectations.
  • Building client/ customer relationships and loyalty.
  • Quickly researching and investigating issues that concern a client/ customer.  Maintaining time schedule of all clients’ deliverables assigned.
  • Preparing daily, weekly and monthly reports for Senior managers.

Education

Jul 2013
Oct 2017
B.Com in University of Delhi
University of Delhi

Achievements

Projects
100 Risks and Improvements - Under Lean Six Sigma - Li & Fung Pvt. Ltd., Gurugram,Haryana
Created 3 projects under LSS to increase the productivity and reduce men power. (Yellow Belt Project).

SOP - Standard Operating Procedure - Li & Fung Pvt. Ltd., Gurugram, Haryana Created two of the main work procedure flow charts (Order Creations and Order Amendments).Currently, followed by the entire Indian and China's Team.

SOP - Standard Operating Procedure -  Wipro HR Services India Pvt Ltd , Noida, Uttar Pradesh
Created two of the main work procedure flow charts for BDM team. Currently, followed by the entire Indian and Noth America Team.

Quote

“Trust yourself that you can do it and get it.”

~ BAZ LUHRMANN

Languages

English
(Fluent)
French
(Basic)

Career Aspiration

Over the next few years, I want to explore and develop skills in project management. In threeyears, I want to have gained experience in leading projects for major clients. I will be looking foropportunities to expand my responsibilities within this role to work towards my goal.

Get in touch with Deeksha